Cindy Mahal DNP, MS, RN, CNOR

Examiner
DISC Type : cs

Chief Administrative Officer (CAO) at Providence

Park Ridge, Illinois, United States

Overview

Cindy Mahal is the Chief Administrative Officer at Providence Saint Joseph Medical Center, described as a transformational leader with over 20 years of experience in healthcare operations and nursing leadership. She earned her Doctor of Nursing Practice from Chamberlain University and has extensive experience in driving operational excellence.

Outside of her executive role, Cindy is deeply committed to community service. She actively volunteers by serving food at the YMCA, delivering earthquake kits with Meals on Wheels, and mentoring healthcare administration interns. Her actions reflect a strong dedication to serving the poor and vulnerable in her community.

Unique fact: Cindy recently kicked off the City of Burbank Tech Talk, where she was a featured speaker on the topic of healthcare innovation and technology.

Personality Overview

Unexpressive

Tough To Convince

Status Quo Seeker

They are heavily focused on quality and prefer doing things the right way, even if it takes time.  They are quite aware of their needs and limitations, so they are unlikely to over-promise. They are thorough and always follow a systematic approach.

Topics They Care About

Nurse Empowerment
Appeared on a podcast discussing key strategies for administrators to empower nurses, give them a voice, and enable them to lead within healthcare systems.
Perioperative Services
Has held multiple VP roles in surgical services and discusses improving efficiency and success in the operating room, which can contribute up to 75% of hospital revenue.
Healthcare Innovation
Was honored to be a featured speaker at the City of Burbank Tech Talk, where she discussed healthcare innovation and technology on behalf of Providence.

Media Appearances

Providence Saint Joseph Medical Center Names Chief Administrative Officer. Featured in Providence Blog

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Providence California Hospital Names Chief Administrative Officer. Featured in Becker's Hospital Review

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Work History

10-2024
Chief Administrative Officer (CAO) at Providence
10-2024
Adjunct Professor at Oak Point University
10-2024
Vice President of Surgical Services at Advocate Lutheran General Hospital
4-2014 - 10-2024
Vice President of Surgery at Advocate Lutheran General Hospital
3-1999 - 10-2024
Vice President at Advocate Lutheran General Hospital

Education

Doctor's Degree from Chamberlain University
9-1982 - 5-1985
Associate's degree from Triton College

More Information

Social Presence :

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Exp : 26 Location : Park Ridge, Illinois, United States Job Level : Leadership Designation : Chief Administrative Officer (CAO) at Providence
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Insights For Selling To Cindy

During A Call Or A Meeting

DO's

  • Ask them which other stakeholders would be important for this purchase decision
  • First of all, focus on building their confidence by sharing examples, case studies etc.
  • Expect them to be slow and cautious, encourage them to ask more questions

DONT's

  • Don't rely on relationship building even if they act pleasantly
  • Don't be very accepting if that is your natural style, stay firm
  • Don't push them too hard to make fast decisions, give them time

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Cindy is

  • Adoption by others is very important to them, followed by confidence in ROI.
  • Will you ever get a clear answer from Cindy

  • They are unlikely to say no, it's better to stop yourself once you have exhausted all the options.

Insights For Deal Planning

    How fast (or slow) will Cindy move?

  • They don't like to hasten, so their speed of decision-making may be slow.
  • Can Cindy take some risk or not?

  • They have little willingness to take risks, and prefer making calculated decisions.

You And Cindy

Personality Compatibility


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