CJ Green

Energizer
DISC Type : I

Director Of Customer Service at Gap Inc.

Reno, Nevada, United States

Overview

CJ Green is a results-driven executive with over 20 years of experience leading customer service operations at Fortune 100 companies like Gap Inc. and Verizon. He specializes in driving long-term growth by building performance-driven cultures and implementing strategic process improvements. He has a unique educational background in Nuclear Engineering from the Naval Nuclear Power School.


His career began in the military, where he studied Nuclear Engineering at the Naval Nuclear Power Training Command.

Personality Overview

Full Of Energy

Believer

Informal

They are not always early adopters but can be pursuaded by leveraging strong relationships.  They are people oriented, friendly and like creating new connections. Unlike C or D types, they are vocal with their opinions but not so much with their questions.

Topics They Care About

Agentic AI Strategy
His current role at Gap Inc. involves the strategic implementation of Agentic AI to enhance customer service delivery and improve operational efficiency.
Employee Development
Focuses on building performance-driven cultures through employee development and engagement, with a colleague noting he goes the "extra mile" for his team.
Operational Improvement
Demonstrated success in creating unique process improvement plans that align daily business activities with key performance metrics in both retail and telecommunications.

Media Appearances

CJ has no verified media appearances

Work History

5-2019
Director Of Customer Service at Gap Inc.
9-2017 - 3-2018
Regional Director Customer Care at United Natural Foods
12-2010 - 1-2017
Director of Customer Care at Verizon Wireless
Associate Director, Customer Care at Verizon Wireless
Manager, Retail Sales at Verizon Wireless

Education

1994 - 1996
Nuclear Engineering from Nuclear Power School - Naval Nuclear Power Training Command (NNPTC)

More Information

Social Presence :

Prographics :

Exp : 13 Location : Reno, Nevada, United States Job Level : Mid-senior Designation : Director Of Customer Service at Gap Inc.
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Insights For Selling To CJ

During A Call Or A Meeting

DO's

  • Speak enthusiastically with energy, maintain a clear and confident tone
  • Invite them for a lunch or a drink/coffee
  • Talk anecdotally about the customer experience that your product offers

DONT's

  • Don’t be too formal, focus on building comfort and trust
  • Don’t assume a yes just because they have not said no
  • Avoid ifs and buts, don’t talk too much about the risks etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with CJ is

  • Relationship and trust can be vital with them, sometimes more than anything else.
  • Will you ever get a clear answer from CJ

  • They are unlikely to say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will CJ move?

  • They are not the fastest decision makers, their friendly approach can give false positive signals.
  • Can CJ take some risk or not?

  • They can take certain risks that are unlikely to have personal consequences.

You And CJ

Personality Compatibility


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