Claire Harty Assoc CIPD

Examiner
DISC Type : cs

Head of Retail & Customer Services at Icosa Water Ltd

United Kingdom

Overview

Claire Harty is a seasoned leader in the water utility sector, currently serving as the Head of Retail & Customer Services at Icosa Water Ltd. Her career is marked by a deep expertise in customer service management, transitions, and outsourcing, with significant prior experience in various management roles at Dŵr Cymru Welsh Water.

Originally from County Donegal, Ireland, Claire maintains a connection to her roots, as evidenced by her education and social media. Her academic background includes A-levels in English Literature and Art, suggesting an appreciation for the humanities alongside her professional focus on customer relations.

Claire has built her entire career progressing through the ranks within the UKs water industry.

Personality Overview

Tough To Convince

Status Quo Seeker

Late Adopter

They are quite aware of their needs and limitations, so they are unlikely to over-promise.  They are always well-planned and adopt a systematic approach. They do not like taking risks at all and go for proven options in the end.

Topics They Care About

Customer Service Leadership
Her career progression from manager to Head of Retail & Customer Services is centered on leading and improving customer-facing operations in the water industry.
Business Outsourcing
She has direct experience in this area, having held the title of Customer Services Transitions & Business Outsourcing Manager at Dwr Cymru Customer Services Ltd.
Water Utility Sector
Her extensive career at both Dŵr Cymru Welsh Water and Icosa Water Ltd highlights her long-term commitment and expertise within this specific industry.

Media Appearances

Claire has no verified media appearances

Work History

9-2022
Head of Retail & Customer Services at Icosa Water Ltd
9-2018 - 9-2022
Customer Service Manager at Icosa Water Ltd
4-2017
Customer Services Transitions & Business Outsourcing Manager at Dwr Cymru Customer Services Ltd
9-2012 - 3-2017
Customer Service ,Training & Off shore Outsourcing Manager at Dŵr Cymru Welsh Water
8-2007 - 8-2012
Training And Quality Manager at Dwr Cymru Customer Services

Education

A level English Litrature & Art from Crosskeys College
Leaving Certificate from Sacred Heart Secondary School County Donegal

More Information

Social Presence :

Prographics :

Exp : 25 Location : United Kingdom Job Level : Mid-senior Designation : Head of Retail & Customer Services at Icosa Water Ltd
URL has been copied!

Insights For Selling To Claire

During A Call Or A Meeting

DO's

  • First of all, focus on building their confidence by sharing examples, case studies etc.
  • Expect them to be slow and cautious, encourage them to ask more questions
  • Be firm in your communication and stay in control

DONT's

  • Don't be very accepting if that is your natural style, stay firm
  • Don't push them too hard to make fast decisions, give them time
  • Don't use phrases like 'do not worry', 'i promise' etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Claire is

  • For them, low risk and acceptance by others are very important, followed by proof of ROI.
  • Will you ever get a clear answer from Claire

  • They are unlikely to say no, it's better to stop yourself once you have exhausted all the options.

Insights For Deal Planning

    How fast (or slow) will Claire move?

  • They do not like to take decisions in a hurry, so they could be slow in making their mind up.
  • Can Claire take some risk or not?

  • They are low on risk-appetite and prefer to make informed decisions.

You And Claire

Personality Compatibility


Other Icosa Water Ltd Employees

Explore more public profiles from related professionals at the same organization.

More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.