Claire Harty Assoc CIPD in

Claire Harty Assoc CIPD

Login to view DISC.
Head of Retail & Customer Services at Icosa Water Ltd
📍 United Kingdom

Claire Harty is a seasoned leader in the water utility sector, currently serving as the Head of Retail & Customer Services at Icosa Water Ltd. Her career is marked by a deep expertise in customer service management, transitions, and outsourcing, with significant prior experience in various management roles at Dŵr Cymru Welsh Water.

Originally from County Donegal, Ireland, Claire maintains a connection to her roots, as evidenced by her education and social media. Her academic background includes A-levels in English Literature and Art, suggesting an appreciation for the humanities alongside her professional focus on customer relations.

Claire has built her entire career progressing through the ranks within the UKs water industry.

Read the full overview →
Experience
25 Years
Current Role
Head of Retail & Customer Services
Job Level
Mid-senior
Location
United Kingdom
Personality Overview

How Claire shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

Login to view personality overview.
Priorities

Topics Claire cares about

Customer Service Leadership
Her career progression from manager to Head of Retail & Customer Services is centered on leading and improving customer-facing operations in the water industry.
Business Outsourcing
She has direct experience in this area, having held the title of Customer Services Transitions & Business Outsourcing Manager at Dwr Cymru Customer Services Ltd.
+5 more topics Login to view topics
Career

Work history

9-2022
Head of Retail & Customer Services
Icosa Water Ltd
9-2018 - 9-2022
Customer Service Manager
Icosa Water Ltd
4-2017
Customer Services Transitions & Business Outsourcing Manager
Dwr Cymru Customer Services Ltd
9-2012 - 3-2017
Customer Service ,Training & Off shore Outsourcing Manager
Dŵr Cymru Welsh Water
8-2007 - 8-2012
Training And Quality Manager
Dwr Cymru Customer Services
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
A level English Litrature & Art
Crosskeys College
Leaving Certificate
Sacred Heart Secondary School County Donegal
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

Login to view DISC.

Other Icosa Water Ltd Employees

Explore more public profiles from related professionals.

More profiles

Discover additional public profiles from our index.

Unlock the full playbookSee exactly how to sell to Claire. Free, 10 seconds.