Claire Hursell

Inquirer
DISC Type : dc

Director of Digital and Performance at Kent and Medway NHS & Social Care Partnership Trust

Maidstone, England, United Kingdom

Overview

Claire Hursell is an experienced public sector CIO and the current Director of Digital and Performance at Kent and Medway NHS Trust. With a background in emergency services and local government, she specializes in digital transformation, IT strategy, and large-scale technology change. She holds a Masters in Public Administration from the University of Birmingham.

She is a strong advocate for a "whole systems thinking" approach and believes that partnership and collaboration are fundamental to delivering effective public services. Her work focuses on leveraging technology and data to enhance collective organizational capabilities, particularly within the complex environment of the NHS and other public sector bodies.

Unique fact: Claire led the team that launched the UKs first local Public Services Network and previously chaired the National Fire Chiefs IT Board.

Personality Overview

Hard To Convince

Judgemental

Upfront

They don’t always try to control the conversation but neither do they like yielding it fully.  They can be nudged to make faster decisions by offering what they value. They care equally about the product and its potential impact.

Topics They Care About

Digital Transformation
Her entire career is focused on leading digital change and strategy in public sector organizations, including her current role driving a three-year digital portfolio for the NHS trust.
Public Sector IT
Has spent her entire career in the public sector, including local government, emergency services, and now healthcare with the NHS.
Whole Systems Thinking
A self-professed fan of this approach, she emphasizes its importance for system-wide collaboration and problem-solving in public services.

Media Appearances

Claire has no verified media appearances

Work History

3-2023
Director of Digital and Performance at Kent and Medway NHS & Social Care Partnership Trust
6-2016 - 3-2023
Head of IT and Business Change - Transformation | Strategy | Projects Portfolio at Kent Fire and Rescue Service
4-2015 - 6-2016
Lead Business Partner - IT Advisor | Shared Services | Supplier Management | Procurement at Kent County Council
7-2012 - 12-2012
Service Delivery Manager - IT Operations | Supplier Management | Technology Standards | ERP at Kent County Council
12-2009 - 3-2015
Head of IT - Operations | Digital Transformation | Technology Strategy | CRM | Projects Portfoli at Kent County Council

Education

Master of Public Administration - MPA from University of Birmingham
HNC/D from MidKent College

More Information

Social Presence :

Prographics :

Exp : 26 Location : Maidstone, England, United Kingdom Job Level : Mid-senior Designation : Director of Digital and Performance at Kent and Medway NHS & Social Care Partnership Trust
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Insights For Selling To Claire

During A Call Or A Meeting

DO's

  • Make sure that they have the necessary authority, they could present false stature sometimes
  • Make sure that you you respond to any queries from them quickly
  • Tell them that you are there to help them create visible impact within their organization

DONT's

  • Don’t expect them to change their mind quickly if they say no once
  • Don't try too hard to get friendly, let it happen with time
  • Avoid repeating yourself or making generalizations

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Claire is

  • Belief in the product plays an important role, followed by objective proof and testimonials.
  • Will you ever get a clear answer from Claire

  • They may hesitate slightly, but if they are not convinced, they will say no.

Insights For Deal Planning

    How fast (or slow) will Claire move?

  • They are neither the fastest decision makers nor the slowest.
  • Can Claire take some risk or not?

  • They can take risks only after they have analyzed the advantages and disadvantages.

You And Claire

Personality Compatibility


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