Claire Willis in

Claire Willis

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Customer Service Team Lead - Project Manager - Process Improvement experience at looking for new opportunity
📍 Livingston, Scotland, United Kingdom

Claire is an enthusiastic Customer Service Team Lead with extensive experience in process improvement and project management. She is skilled in developing staff through effective coaching and driving strategic objectives, having reduced inbound call volume by 300k at British Gas.

Outside of her professional life, Claire shows an interest in continuous learning, as evidenced by her attendance at a "Menopause in the workplace" event and following Harvard Business Review.

People often call her professional, knowledgeable, approachable, motivated, and a brilliant team leader.

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Experience
26 Years
Current Role
Customer Service Team Lead - Project Manager - Process Improvement experience
Job Level
Senior
Location
Livingston, Scotland, United Kingdom
Personality Overview

How Claire shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Claire cares about

Process Improvement
Claire has significant experience in process improvement, having reduced call volumes and increased accuracy in previous roles.
Team Leadership
She is recognized for her strong motivational and team-building skills, developing staff through coaching and managing performance effectively.
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Career

Work history

11-2020
Customer Service Team Lead - Project Manager - Process Improvement experience
looking for new opportunity
2-2015
Process Manager, Process Improvement and Project Support
British Gas
7-2014 - 3-2015
Process Improvement Analyst, Feed In Tariff
British Gas
2007 - 7-2014
Customer Service Team Leader
British Gas
2001 - 2007
Trainer
British Gas
In the press

Media appearances

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Education
1990 - 1992
HNC
Dundee College
9 O levels / Standard Grades
Websters High School
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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