Anna Hodson-Allen

Observer
DISC Type : ic

Customer Service Delivery Manager at Thames Water

Slough, England, United Kingdom

Overview

Anna Hodson-Allen is a proven leader in customer experience, currently serving as Head of Customer Solution Centre Operations at Lanes Group plc. With a BSc from The University of Sheffield, she excels in driving excellent customer service and operational efficiency.

Passionate about customer satisfaction, Anna has a keen eye for detail and is known for her strong negotiation skills, always balancing stakeholder interests. She also holds a certification in Teaching English as a Foreign Language.

People often call her detail-oriented, quick to grasp complex reports, and a strong negotiator.

Personality Overview

Curious

Example Seeker

Assertive

They can sound friendly and charming but can quickly change gears to become inquisitive and probing.  They often ask many questions and rely heavily on information and documentation. They are generally good communicators and can be hard to convince.

Topics They Care About

Customer Experience
Anna has a career focused on leading teams to deliver excellent customer experience across multiple companies, including Thames Water and Virgin Media O2.
Customer Operations
Her roles at O2 (Telefónica UK) and Lanes Group plc demonstrate a strong background in managing and improving customer operations centers.
Team Leadership
She leads teams focused on investigation and resolution of customer network issues, emphasizing engagement with multiple stakeholders.

Media Appearances

Anna has no verified media appearances

Work History

6-2023
Customer Service Delivery Manager at Thames Water
6-2022 - 6-2023
Head of Customer Solution Centre (CSC) Operations at Lanes Group plc
9-2020 - 5-2022
Head of Customer Experience Response Team at Virgin Media O2
7-2019 - 9-2020
Customer Service Operations Centre Lead at O2 (Telefónica UK)
10-2017 - 6-2019
Customer Operations Support Manager at O2 (Telefónica UK)

Education

1998 - 2001
BSc from The University of Sheffield
Education details unavailable from Colchester County High School

More Information

Social Presence :

Prographics :

Exp : 19 Location : Slough, England, United Kingdom Job Level : Middle Designation : Customer Service Delivery Manager at Thames Water
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Insights For Selling To Anna

During A Call Or A Meeting

DO's

  • Help them realize that there is no personal risk in making this decision
  • Help them understand the risk aspect fully while inspiring confidence
  • Persuade objectively how your product will help them achieve their goals

DONT's

  • Don’t try to rush them into a decision, provide all necessary information first
  • Don’t be too objective but make sure to pad your storytelling with data points
  • Don’t rely excessively on your relationship with them to win the deal

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Anna is

  • Clear proof of product value matters to them, followed by others' testimonials and rapport.
  • Will you ever get a clear answer from Anna

  • They are practical and friendly, don't expect a clear-cut response often.

Insights For Deal Planning

    How fast (or slow) will Anna move?

  • They like to perform full analysis and can take time to make any decision.
  • Can Anna take some risk or not?

  • They systematically evaluate all decisions and are unlikely to take many risks.

You And Anna

Personality Compatibility


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