Anna Hodson-Allen in

Anna Hodson-Allen

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Customer Service Delivery Manager at Thames Water
📍 Slough, England, United Kingdom

Anna Hodson-Allen is a proven leader in customer experience, currently serving as Head of Customer Solution Centre Operations at Lanes Group plc. With a BSc from The University of Sheffield, she excels in driving excellent customer service and operational efficiency.

Passionate about customer satisfaction, Anna has a keen eye for detail and is known for her strong negotiation skills, always balancing stakeholder interests. She also holds a certification in Teaching English as a Foreign Language.

People often call her detail-oriented, quick to grasp complex reports, and a strong negotiator.

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Experience
19 Years
Current Role
Customer Service Delivery Manager
Job Level
Middle
Location
Slough, England, United Kingdom
Personality Overview

How Anna shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Anna cares about

Customer Experience
Anna has a career focused on leading teams to deliver excellent customer experience across multiple companies, including Thames Water and Virgin Media O2.
Customer Operations
Her roles at O2 (Telefónica UK) and Lanes Group plc demonstrate a strong background in managing and improving customer operations centers.
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Career

Work history

6-2023
Customer Service Delivery Manager
Thames Water
6-2022 - 6-2023
Head of Customer Solution Centre (CSC) Operations
Lanes Group plc
9-2020 - 5-2022
Head of Customer Experience Response Team
Virgin Media O2
7-2019 - 9-2020
Customer Service Operations Centre Lead
O2 (Telefónica UK)
10-2017 - 6-2019
Customer Operations Support Manager
O2 (Telefónica UK)
In the press

Media appearances

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Education
1998 - 2001
BSc
The University of Sheffield
Education details unavailable
Colchester County High School
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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