Claudia Scrase

Enthusiast
DISC Type : i

Commercial Director at Four Seasons Hotels and Resorts

United Kingdom

Overview

Claudia Scrase is the Commercial Director at Four Seasons Hotel London at Tower Bridge, with 17 years of experience in luxury hospitality across London and the US. An Arizona State University alumna, she is passionate about brand building, demonstrated by her leadership in the hotels recent re-naming and the launch of the BLOOM rooftop bar.

Born in Mexico and raised on the US-Mexico border, Claudia identifies as a “border kid, ” an experience that shaped her resilience and adaptability. She is a strong advocate for bold leadership and empowering women in the industry, inspired by her mothers perseverance. She currently thrives in London with her family.

Interesting fact: She originally majored in communications, idolizing Oprah and wanting to have a similar impact before finding her passion in hospitality.

Personality Overview

Optimistic

Amiable & Agreeable

Story Driven

They tend to be agreeable by nature, so take their promises with a pinch of salt.
  Unlike D or C types, they are convinced more by stories and testimonials. They prefer to build relationships rather than staying totally transactional.

Topics They Care About

Hospitality Storytelling
Believes hospitality leaders are storytellers who help guests bring their personal experiences to life, a philosophy she champions at Four Seasons.
Bold Leadership
Advocates for being fearless, taking on new challenges without waiting for permission, and championing bold ideas to make a significant impact in her field.
Data-Driven Branding
Successfully initiated and drove her hotel's re-naming by building an 80+ page, data-backed deck to prove the vision and market opportunity.

Media Appearances

Claudia has no verified media appearances

Work History

1-2025
Commercial Director at Four Seasons Hotels and Resorts
1-2023
Director of Sales and Marketing at Four Seasons Hotels and Resorts
6-2019 - 12-2022
Director of Sales and Marketing Treehouse Hotel London at SH Hotels & Resorts
1-2017 - 5-2019
Senior Sales Manager 1 West Hollywood at SH Hotels & Resorts
3-2015 - 12-2016
Sales Manager L’Ermitage Beverly Hills at Viceroy Hotel Group

Education

1-2009 - 4-2009
French Studies from Alliance Française de Paris
8-2003 - 5-2008
Bachelor's in Tourism Development and Management from Arizona State University

More Information

Social Presence :

Prographics :

Exp : 17 Location : United Kingdom Job Level : Mid-senior Designation : Commercial Director at Four Seasons Hotels and Resorts
URL has been copied!

Insights For Selling To Claudia

During A Call Or A Meeting

DO's

  • Maintain high, positive energy and convey confidence
  • Compliment them about their personality if you get a chance
  • Ask them how their day is going or exchange some other pleasantries

DONT's

  • Don’t ask too many questions in one go, weave them into the flow
  • Don't be critical or challenge them openly, they can react defensively
  • Don’t push them for a direct ‘no’, take lack of ‘yes’ as ‘no’ after some time

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Claudia is

  • Relationship and rapport are valuable for them, but so is proven product value.
  • Will you ever get a clear answer from Claudia

  • They are unlikely to say no directly.

Insights For Deal Planning

    How fast (or slow) will Claudia move?

  • They are not very fast decision makers, even while they continue to stay engaged.
  • Can Claudia take some risk or not?

  • They can take some low-probability risks if needed.

You And Claudia

Personality Compatibility


Other Four Seasons Hotels and Resorts Employees

Explore more public profiles from related professionals at the same organization.

More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.