Claudio Da Fonseca Junior

Inquirer
DISC Type : dc

Executivo de planejamento at Toledo Piza

São Paulo, São Paulo, Brazil

Overview

Cláudio da Fonseca Junior is a Head of Collections and Credit Recovery Strategist with over 30 years of experience. He specializes in credit and guarantee recovery, contact center management, and strategic planning, having worked across banks, collection agencies, and law firms. He holds an MBA in Business Management from FIA Business School.

Cláudio is recognized for his proactive and transparent approach in the credit and collections market, always committed to his objectives. People often call him humanistic, intelligent, and a partner, known for his balanced and competent approach to improvements.

Cláudio has experience as both a contractor and service provider in collection, giving him an integrated view of the entire process.

Personality Overview

Hard To Convince

ROI Conscious

Demanding

They don’t always try to control the conversation but neither do they like yielding it fully.  They respond well to confident salespeople. They focus on objectivity in a pitch and pay little attention to bells and whistles.

Topics They Care About

Credit Recovery
With over 30 years of experience, Cláudio has led initiatives to improve performance, reduce costs, and increase profitability in credit and guarantee recovery.
Operational Transformation
His expertise includes strategic planning and operational transformation, focusing on efficiency, compliance, and client experience in financial services.
Contact Center Management
Cláudio has extensive experience in managing contact centers, a key area mentioned in his professional background.

Media Appearances

Claudio has no verified media appearances

Work History

10-2025
Executivo de planejamento at Toledo Piza
1-2024 - 3-2025
Diretor de operações at Atento
7-2021 - 3-2025
Diretor de operações at R Brasil Soluções
5-2014 - 1-2021
Diretor de Planejamento, Jurídico e Operações at ML Serviços Financeiros
2-2012 - 4-2014
Diretor de Operações, Planejamento e Depto. Jurídico at SISCOM

Education

2006 - 2007
MBA - Gestão Empresarial from FIA Business School
6-2024 - 4-2025
Pós Graduação em Transformação Digital e Liderança from Escola Conquer

More Information

Social Presence :

Prographics :

Exp : 33 Location : São Paulo, São Paulo, Brazil Job Level : N/A Designation : Executivo de planejamento at Toledo Piza
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Insights For Selling To Claudio

During A Call Or A Meeting

DO's

  • Make sure that you you respond to any queries from them quickly
  • Refer to testimonials from others in similar positions
  • Get to the point quickly instead of spending too much time on pleasantries

DONT's

  • Don’t expect them to change their mind quickly if they say no once
  • Don’t try to be an alpha salesperson, give them equal space
  • Don't try too hard to get friendly, let it happen with time

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Claudio is

  • Conviction in the product matters to them, followed by proof points and strong testimonials.
  • Will you ever get a clear answer from Claudio

  • They may not be very forthcoming, but they will say no if needed.

Insights For Deal Planning

    How fast (or slow) will Claudio move?

  • Their decision making speed is somewhere in the middle.
  • Can Claudio take some risk or not?

  • They can take risks but after weighing up the pros and cons.

You And Claudio

Personality Compatibility


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