Claudio Da Fonseca Junior in

Claudio Da Fonseca Junior

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Executivo de planejamento at Toledo Piza
📍 São Paulo, São Paulo, Brazil

Cláudio da Fonseca Junior is a Head of Collections and Credit Recovery Strategist with over 30 years of experience. He specializes in credit and guarantee recovery, contact center management, and strategic planning, having worked across banks, collection agencies, and law firms. He holds an MBA in Business Management from FIA Business School.

Cláudio is recognized for his proactive and transparent approach in the credit and collections market, always committed to his objectives. People often call him humanistic, intelligent, and a partner, known for his balanced and competent approach to improvements.

Cláudio has experience as both a contractor and service provider in collection, giving him an integrated view of the entire process.

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Experience
33 Years
Current Role
Executivo de planejamento
Location
São Paulo, São Paulo, Brazil
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Claudio cares about

Credit Recovery
With over 30 years of experience, Cláudio has led initiatives to improve performance, reduce costs, and increase profitability in credit and guarantee recovery.
Operational Transformation
His expertise includes strategic planning and operational transformation, focusing on efficiency, compliance, and client experience in financial services.
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Career

Work history

10-2025
Executivo de planejamento
Toledo Piza
1-2024 - 3-2025
Diretor de operações
Atento
7-2021 - 3-2025
Diretor de operações
R Brasil Soluções
5-2014 - 1-2021
Diretor de Planejamento, Jurídico e Operações
ML Serviços Financeiros
2-2012 - 4-2014
Diretor de Operações, Planejamento e Depto. Jurídico
SISCOM
In the press

Media appearances

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Education
2006 - 2007
MBA - Gestão Empresarial
FIA Business School
6-2024 - 4-2025
Pós Graduação em Transformação Digital e Liderança
Escola Conquer
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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