Collin Murray in

Collin Murray

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Head of Support at Mercury
📍 Madison, Wisconsin, United States

Collin Murray is the Head of Support at Mercury, leveraging his extensive experience in customer experience from director-level roles at Zendesk. An alumnus of the University of Wisconsin-Platteville, he is a Certified Incident Responder specializing in scaling support operations and managing escalations.

After nine months of building and collaboration, he successfully rolled out a new messaging feature to 100% of Mercurys customers to make support more responsive.

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Experience
9 Years
Current Role
Head of Support
Job Level
Mid-senior
Location
Madison, Wisconsin, United States
Personality Overview

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Priorities

Topics Collin cares about

Customer Support Innovation
He recently led the launch of a new real-time messaging feature for all Mercury customers, focusing on creating a more intuitive and responsive support experience.
CX Leadership
Holds a Zendesk Accelerate Leadership certification and has a background as Director of CX Service Desk, focusing on high-level customer support strategy.
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Career

Work history

1-2024
Head of Support
Mercury
8-2023 - 1-2024
Director, CX Service Desk
Zendesk
3-2022 - 8-2023
Director, Advocacy Incident and Escalations
Zendesk
1-2019 - 3-2022
Senior Manager, Incident and Escalations Management
Zendesk
6-2013 - 12-2013
Employment Specialist Intern - Colony Brands, Inc.
Colony Brands, Inc.
In the press

Media appearances

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Education
2011 - 2013
Bachelor of Business Administration (BBA)
University of Wisconsin-Platteville
2008 - 2011
Associate's degree
Madison Area Technical College
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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