Cortney Dalcour

Questioner
DISC Type : c

Information Services Manager at Baylor Scott & White Health

Dallas-Fort Worth Metroplex, United States

Overview

Cortney Dalcour is a Senior IS Applications Manager at Baylor Scott & White Health, specializing in clinical informatics and EHR implementation. She leverages her Masters degree and background as a Registered Nurse to lead teams, manage multimillion-dollar projects, and optimize workflows with a patient-first focus. She holds multiple Epic certifications.

She is proud to be part of the team whose work contributed to Baylor Scott & White Healths EHR being recognized as one of the best in the industry.

Personality Overview

Not Easily Convinced

Cautious & Analytical

Systematic

They generally do not appreciate an overfriendly approach and prefer to stay to-the-point.  They prefer to fully evaluate every situation. While they don't hesitate to ask questions, they are generally risk-averse and tend to be late adopters.

Topics They Care About

EHR Optimization
Proudly leads an IS team whose efforts contributed to the organization's EHR receiving industry recognition for excellence, as highlighted in one of her posts.
Patient-First Technology
Her management philosophy emphasizes a "patient-first focus, " where she seeks new technology to address workflow gaps and enhance patient care.
Healthcare IT Leadership
Oversees multimillion-dollar projects, manages capital budgets and vendor relationships, and presents project statuses and escalations to leadership.

Media Appearances

Cortney’s story: My baby and I barely survived COVID-19. Featured in Baylor Scott & White Health Blog

See Now

Key Leadership Appointments Announced By Newly Formed Baylor Scott & White Health. Featured in PR Newswire

See Now

Work History

11-2018
Information Services Manager at Baylor Scott & White Health
1-2018
Epic Analyst III at Baylor Scott & White Health
8-2016 - 1-2018
Clinical Application Specialist II at Baylor Scott & White Health
1-2012 - 8-2016
Informatics Resource Nurse at Baylor University Medical Center
1-2009 - 8-2016
Registered Nurse at Baylor University Medical Center

Education

2015 - 2017
Masters from Grand Canyon University
2005 - 2007
Bachelor of Science from Texas Women’s University

More Information

Social Presence :

Prographics :

Exp : 17 Location : Dallas-Fort Worth Metroplex, United States Job Level : Middle Designation : Information Services Manager at Baylor Scott & White Health
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Insights For Selling To Cortney

During A Call Or A Meeting

DO's

  • Tell them that you will come back if you don’t have a good answer for a question
  • Keep some extra margin in hand as they will likely negotiate the pricing
  • Emphasise more on facts and measurable benefits

DONT's

  • Avoid phrases like ‘do not worry about’, ‘no one compares to’ etc.
  • Don’t overhype the product/pitch, keep it measured
  • Avoid rushing them, be polite and patient

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Cortney is

  • Ensuring that the product delivers ROI, cost-effective pricing and process compliance are very important for them.
  • Will you ever get a clear answer from Cortney

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Cortney move?

  • If they have the information that they need, they can move fast at making their decisions.
  • Can Cortney take some risk or not?

  • If they believe that they have analyzed the situation well, they can take a little risk.

You And Cortney

Personality Compatibility


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