Courtney Passman (Graviett)

Observer
DISC Type : ci

Regional Channel Manager - East at Glia

Greater New Orleans Region, United States

Overview

Courtney is the Regional Channel Manager for the East at Glia, specializing in building and sustaining partner relationships in the UCaaS and CCaaS sectors. She is a distinguished sales leader, previously earning the #1 rep in her segment at RingCentral. Courtney holds a Bachelor of Business Administration from the University of Oklahoma.

Personality Overview

Curious

Value Driven

Assertive

They are generally good communicators and can be hard to convince.  They are likely to ask many questions and look heavily for supporting information. They can sound friendly and charming but can quickly change gears to become inquisitive and probing.

Topics They Care About

Practical AI Application
Serves as an "AI Opportunity Coach, " helping partners move beyond industry hype to focus on the real-world implementation of artificial intelligence in their solutions.
Channel Partnerships
Her career is centered around building and supporting partner relationships across various territories, consistently driving sales through the channel.
CX and IT Convergence
Actively participates in industry forums that focus on the intersection of Customer Experience (CX) and IT, demonstrating a commitment to integrated technology solutions.

Media Appearances

Courtney has no verified media appearances

Work History

3-2025
Regional Channel Manager - East at Glia
3-2022 - 3-2025
Territory Partner Manager at RingCentral
11-2019 - 3-2022
Sales Team Lead - Mid Market Expansion at RingCentral
11-2019 - 1-2021
Team Lead, Channel Signature Account Manager at RingCentral
3-2019 - 11-2019
Channel Signature Account Manager at RingCentral

Education

2010 - 2014
Bachelor of Business Administration (BBA) with Distinction from University of Oklahoma - Price College of Business
2014 - 2014
Business Policy and Strategy from Alcala de Henares Universidad

More Information

Social Presence :

Prographics :

Exp : 12 Location : Greater New Orleans Region, United States Job Level : Middle Designation : Regional Channel Manager - East at Glia
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Insights For Selling To Courtney

During A Call Or A Meeting

DO's

  • Persuade objectively how your product will help them achieve their goals
  • Use phrases like ‘clear proof that’, ‘data shows’ etc.
  • Share testimonials from known people and give multiple examples of product value

DONT's

  • Don’t try to rush them into a decision, provide all necessary information first
  • Don’t be too objective but make sure to pad your storytelling with data points
  • Avoid making offhand commitments

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Courtney is

  • Proven value, strong testimonials are important to them, relationships will have some weightage.
  • Will you ever get a clear answer from Courtney

  • They are practical and friendly, don't expect a clear-cut response often.

Insights For Deal Planning

    How fast (or slow) will Courtney move?

  • They like to perform full analysis and can take time to make any decision.
  • Can Courtney take some risk or not?

  • They evaluate their decisions systematically and are less likely to take risks.

You And Courtney

Personality Compatibility


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