Craig Jones in

Craig Jones

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Director- Merchandising Operations (Optical and Hearing) at Sam's Club
📍 Columbia, Missouri, United States

As Director of Merchandising Operations at Sams Club, Craig Jones leads the optical and hearing categories. With a degree from Eastern Mennonite University, he excels in integrated supply chain management and partnership development. People he has worked with describe him as engaged, results-proven, and an excellent communicator under pressure.

During the pandemic, his team achieved an impressive 97% success rate in dispensing optical orders promptly, showcasing exceptional process management.

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Experience
18 Years
Current Role
Director- Merchandising Operations (Optical and Hearing)
Job Level
Mid-senior
Location
Columbia, Missouri, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Craig cares about

Integrated Supply Chain
He has deep experience developing and executing integrated supply chains for optical categories at Sam’s Club and through his own consulting firm.
Member Experience
He is committed to delivering a seamless and friction-free experience for members, particularly in the complex optical and hearing services.
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Career

Work history

12-2025
Director- Merchandising Operations (Optical and Hearing)
Sam's Club
6-2023 - 12-2025
Senior Manager II- Business Support
Sam's Club
4-2021 - 7-2023
Senior Manager- Merchandise replenishment
Sam's Club
4-2020 - 4-2021
Business Consultant
Craig Jones Consulting
8-2015 - 4-2020
Director of Lab Operations
EyeCare Partners
In the press

Media appearances

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Education
9-2003 - 4-2004
Bachelor of Science (BS)
Eastern Mennonite University
1993 - 1995
Associate's degree
Ranken Technical College
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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