Craig Shalekoff in

Craig Shalekoff

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Chief Operating Officer at Trilogy BPO
📍 City of Johannesburg, Gauteng, South Africa

Craig Shalekoff is the Chief Operating Officer and Co-Founder of Trilogy BPO, with over 20 years of experience in the BPO sector. He specializes in implementing major transformation projects for international organizations across Africa and Asia Pacific. Colleagues describe him as hard-working, innovative, and highly effective.

Outside of his professional life, Craig is a die-hard Formula 1 fan and a passionate, longtime supporter of driver Lewis Hamilton. His interests also extend to major technology companies, including Microsoft and Oracle.

Unique fact: He is a dedicated supporter of Formula 1 driver Lewis Hamilton, also known by his racing number, #44.

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Experience
25 Years
Current Role
Chief Operating Officer
Job Level
Leadership
Location
City of Johannesburg, Gauteng, South Africa
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Craig cares about

Customer Engagement Shift
Focuses on the paradigm shift from traditional voice support to digital and autonomous customer engagement, a core theme in his professional philosophy.
Disruptive BPO Tech
Actively committed to helping businesses leverage disruptive technologies to improve their customer experience and service functions.
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Career

Work history

1-2025 - 5-2025
Chief Operating Officer
Trilogy BPO
10-2024 - 1-2026
Chief Operating Officer and Co-Founder
Trilogy BPO
9-2024
Chief Technology Officer & Founder
Trilogy BPO
9-2024 - 1-2026
Chief Technology Officer
Trilogy BPO
8-2021 - 2-2025
Managing Director
Digital Tribe BPO
In the press

Media appearances

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Education
1972 - 1987
Matric
Kind David
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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