Craig Sultan

Enthusiast
DISC Type : i

Director, Product Management, Contact Center Capabilities at The Home Depot

Fayetteville, Georgia, United States

Overview

Craig has no verified overview

Personality Overview

Story Driven

Optimistic

Non-Confrontational

Unlike D or C types, they are convinced more by stories and testimonials.  They are generally friendly, so be careful when relying on their word. They are more about building relationships than just cutting deals.

Topics They Care About

Craig has no verified topics they care about

Media Appearances

Craig has no verified media appearances

Work History

11-2019
Director, Product Management, Contact Center Capabilities at The Home Depot
3-2016 - 11-2019
Director, Online Operations and PMO at The Home Depot
11-2015 - 3-2016
Director-PMO at The Home Depot
6-2003 - 1-2005
Distribution Operations Manager at 4 SEASONS DISTRIBUTION LTD
2-2000 - 11-2002
Director of Logistics at Southern Bonded Warehouse

Education

9-1984 - 8-1990
B.S. from Brigham Young University

More Information

Social Presence :

Prographics :

Exp : 21 Location : Fayetteville, Georgia, United States Job Level : Mid-senior Designation : Director, Product Management, Contact Center Capabilities at The Home Depot
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Insights For Selling To Craig

During A Call Or A Meeting

DO's

  • Invite them for a lunch or a drink/coffee
  • Refer to interesting customer testimonials and stress on great customer experience
  • Maintain high, positive energy and convey confidence

DONT's

  • Avoid overloading them with too much information
  • Don’t be too formal with them, they trust informality more
  • Don’t ask too many questions in one go, weave them into the flow

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Craig is

  • Relationships and rapport matter to them, but so does the value of the product.
  • Will you ever get a clear answer from Craig

  • They will hardly ever say a direct no.

Insights For Deal Planning

    How fast (or slow) will Craig move?

  • Even when they are constantly engaged, they do not reach decisions quickly.
  • Can Craig take some risk or not?

  • If it seems really necessary, they can take small risks.

You And Craig

Personality Compatibility


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