Cristiano Silva

Critic
DISC Type : C

Technical Support Engineer II | Data Protection Specialist at Dell Technologies

Novo Hamburgo, Rio Grande do Sul, Brazil

Overview

Cristiano is an IT professional with 20 years of experience specializing in data protection, storage, and virtualization for large enterprises. A colleague describes him as "competent and dedicated". He holds a specialization in IT Management from the Federal University of Rio Grande do Sul and multiple industry certifications.

Holds a CompTIA Cybersecurity Analyst+ certification, demonstrating a proactive interest in resolving security vulnerabilities.

Personality Overview

ROI Driven

Critic

Negotiator

Unless the value is proven by data, they are unlikely to value fancy features.  It is very likely that they will negotiate pricing or other important terms. They choose to analyze logically and value facts to emotions.

Topics They Care About

Data Protection
Specializes in Dell's data protection appliances like Avamar, IDPA, and Data Domain, diagnosing and resolving complex backup and infrastructure issues for global clients.
Virtualization Infrastructure
Expertise in troubleshooting complex VMware and Microsoft virtual environments, supported by certifications like VMware DCV 2019 and courses in vSphere and vSAN.
Cybersecurity Threats
Actively shares information on major vulnerabilities like Meltdown and Spectre and holds a CompTIA Cybersecurity Analyst+ certification.

Media Appearances

Cristiano has no verified media appearances

Work History

11-2021
Technical Support Engineer II | Data Protection Specialist at Dell Technologies
4-2019 - 11-2021
Technical Support Engineer II - Storage Analyst at Dell Technologies
6-2018 - 3-2019
Consultor de TI at Autônomo
3-2016 - 2-2018
Technical Lead Consultant at Dell Technologies
11-2014 - 3-2016
Analista de Suporte Senior at Dell Technologies

Education

2016 - 2018
Especialização em Gestão de TI from Federal University of Rio Grande do Sul
2003 - 2010
Bacharel em Sistemas de Informação from Universidade Feevale

More Information

Social Presence :

Prographics :

Exp : N/A Location : Novo Hamburgo, Rio Grande do Sul, Brazil Job Level : N/A Designation : Technical Support Engineer II | Data Protection Specialist at Dell Technologies
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Insights For Selling To Cristiano

During A Call Or A Meeting

DO's

  • Don’t forget to mention how you compare to competition on both features and pricing
  • Leverage facts and figures wherever possible; use percentages, numbers etc.
  • If you can, show them industry reports or analyst comments instead of sharing anecdotal stories

DONT's

  • Avoid phrases like ‘trust me’, ‘others just love’ etc.
  • Make extra effort to not seem pushy or confrontational
  • Do not use very emotional or colorful language

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Cristiano is

  • Proven ROI, pricing and objective proof points are the factors that sway their decision.
  • Will you ever get a clear answer from Cristiano

  • They are comfortable saying no if they are convinced that it is the correct decision.

Insights For Deal Planning

    How fast (or slow) will Cristiano move?

  • Their decision-making is neither very fast nor very slow, they are somewhere in between.
  • Can Cristiano take some risk or not?

  • They can take risks if their analysis shows that it would be worth it.

You And Cristiano

Personality Compatibility


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