Crystal Mason-Gopez

Doer
DISC Type : ds

Senior Enterprise Customer Success Manager at Navan

San Francisco, California, United States

Overview

Crystal has no verified overview

Personality Overview

Strategic Planner

Results Focused

Risk-Accepting

They are very professional in their approach and can weigh multiple perspectives together.  Reading between the lines and seeing beyond your words comes naturally to them. They might take some time to make their mind up but once they do, they don't change it easily.

Topics They Care About

Crystal has no verified topics they care about

Media Appearances

Crystal has no verified media appearances

Work History

6-2025
Senior Enterprise Customer Success Manager at Navan
11-2024 - 7-2025
Senior Strategic Customer Success Manager at Iterable
2-2022
Enterprise Customer Success Manager at Iterable
5-2021 - 2-2022
Senior Manager, Customer Engagement at GoEnvoy.co
10-2019 - 4-2021
Lead Customer Success Partnership Manager at WideOrbit

Education

2005 - 2007
BS from San José State University
2003 - 2005
AA from Las Positas College

More Information

Social Presence :

Prographics :

Exp : 15 Location : San Francisco, California, United States Job Level : Middle Designation : Senior Enterprise Customer Success Manager at Navan
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Insights For Selling To Crystal

During A Call Or A Meeting

DO's

  • Suggest clear next steps with confidence, don't be vague or hesitant
  • During followups, use phone or text if needed, they should be fine
  • Focus on the results that your product produces, expect some strategic questions in return

DONT's

  • Don't go over them unless you are left with no other option
  • Don't shy away from asking hard questions, but be extra polite
  • Avoid putting conscious effort into relationship-building

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Crystal is

  • Strong proof of impact and their conviction will matter the most, but they wouldn't want to act unilaterally either
  • Will you ever get a clear answer from Crystal

  • They will say no if they are not convinced but you will have to prompt them.

Insights For Deal Planning

    How fast (or slow) will Crystal move?

  • They will want to understand things well but can move fast once they have a clear picture.
  • Can Crystal take some risk or not?

  • They have good risk tolerance but are likely to think it through once or twice.

You And Crystal

Personality Compatibility


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