Francisco Encinas García

Enigma
DISC Type : dic

International Customer Experience Specialist at Faire

London, England, United Kingdom

Overview

Francisco is an International Customer Support Specialist at Faire, with a strong background in customer satisfaction and problem-solving within online marketplaces. He previously held supervisory and sales roles at Inditex and also gained experience as a Library Assistant and Events Coordinator.

He is dedicated to continuous learning, having completed courses in compliance and advanced Excel. He demonstrates a proactive approach to professional development and customer relations.

Francisco played a key role in the foundational phase of Faire, generating trust and brand recognition among partners.

Personality Overview

Challenger

Persuasive & Assertive

Fast Follower

They are generally strong communicators and are not easy to convince.  They can sound friendly and charming but can quickly change gears to become inquisitive and probing  They are likely to ask many questions and look heavily for supporting proof as well as information.

Topics They Care About

Customer Satisfaction
Throughout his career, Francisco has consistently focused on achieving high customer satisfaction and loyalty rates, demonstrating a customer-centric approach.
Effective Communication
He is skilled in maintaining positive customer relationships through warm and proactive communication, anticipating needs for exceptional service.
Compliance Regulations
Francisco has pursued education in Compliance from INESEM Business School, indicating an interest in regulatory adherence.

Media Appearances

Francisco has no verified media appearances

Work History

10-2021
International Customer Experience Specialist at Faire
6-2018 - 10-2021
Online Department Supervisor. at Inditex
1-2018 - 6-2018
Sales Assistant at Inditex
9-2017 - 12-2017
Library Assistant at Instituto Cervantes
3-2017 - 5-2017
Assistant Teacher at Colegio Calasancio

Education

3-2025 - 6-2025
Compliance from INESEM Business School
Master's degree from Universidad de Córdoba

More Information

Social Presence :

Prographics :

Exp : 9 Location : London, England, United Kingdom Job Level : Junior Designation : International Customer Experience Specialist at Faire
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Insights For Selling To Francisco

During A Call Or A Meeting

DO's

  • Leverage 'negging', or the art of asking negative questions like "you must not be convinced yet..."
  • Let them lead the discussion, create opportunities for them to speak if they are not very forthcoming
  • Be prepared for a mix of questions and inquisitiveness, answer them in the tone in which they have been asked

DONT's

  • Avoid long presentations and just 'high-level' value proposition, dive into the details
  • Don’t rely excessively on your relationship with them to win the deal even if you come to form one
  • Don’t try to rush them into a decision, provide all necessary information first

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Francisco is

  • Proven value, strong objective evidence are important for them, rapport can impact decisions a little.
  • Will you ever get a clear answer from Francisco

  • They are practical and friendly, but can give a clear response with a little prodding

Insights For Deal Planning

    How fast (or slow) will Francisco move?

  • They like to be detailed, so unless they develop strong conviction, they can take their time to arrive at decisions
  • Can Francisco take some risk or not?

  • They evaluate their decisions systematically and do not take risks that often, unless you can get them to develop strong conviction

You And Francisco

Personality Compatibility


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