Crystal Moses

Evaluator
DISC Type : dsc

IT Telecommunications Support Analyst at Covenant Health

Knoxville, Tennessee, United States

Overview

Crystal Moses is an IT Telecommunications Support Analyst at Covenant Health with a history in user support and help desk roles within the organization. She possesses skills in technical support, telecommunications infrastructure, and HIPAA compliance, and holds an Associate of Science from Pellissippi State Community College.


She actively reviews B2B enterprise software such as Trend Micro Endpoint Security, SharePoint, and EasyVista.

Personality Overview

Quality Focused

Fast But Analytical

Hard To Convince

They focus on the results, but can still be quite procedural and analytical about how to get there  They have a unique set of diverse traits where they are decisive and methodical but can sometimes be extra cautious and skeptical They are not very likely to become strong advocates of your product or service

Topics They Care About

Endpoint Security
She has hands-on experience with and has publicly reviewed security software, specifically Trend Micro Endpoint Security.
IT Service Management
Demonstrates experience by publicly reviewing IT service management (ITSM) software like EasyVista.
Telecommunications Support
Her current role focuses on telecommunications, including infrastructure and mobile device support within a major health system.

Media Appearances

Crystal has no verified media appearances

Work History

3-2024
IT Telecommunications Support Analyst at Covenant Health
12-2016 - 3-2024
IT User Support Analyst at Covenant Health
5-2008 - 11-2016
Senior Help Desk Analyst at Covenant Health

Education

9-2001 - 5-2004
Associate of Science - AS from Pellissippi State Community College

More Information

Social Presence :

Prographics :

Exp : 17 Location : Knoxville, Tennessee, United States Job Level : Mid-senior Designation : IT Telecommunications Support Analyst at Covenant Health
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Insights For Selling To Crystal

During A Call Or A Meeting

DO's

  • Use phrases like ‘the ROI of this’, ‘X% more’ etc.
  • Showcase how you can impact results but also make sure that you share detailed information too
  • Help them see both - the ‘big picture’ impact and the ROI of the investment

DONT's

  • Avoid making strong statements, instead invite them to agree with you by asking them questions
  • Avoid inviting them for any social interactions until you have built some rapport with them
  • Avoid self-deprecating references or general informality, it could decrease their trust in you

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Crystal is

  • ROI matters the most to them, followed by process and finally proof of results
  • Will you ever get a clear answer from Crystal

  • They might hesitate a little, but will go ahead and say no when necessary (or asked)

Insights For Deal Planning

    How fast (or slow) will Crystal move?

  • They are unlikely to move very fast, especially when it comes to new products or services
  • Can Crystal take some risk or not?

  • They have relatively low risk-appetite and are not very likely to go for something unproven and risky

You And Crystal

Personality Compatibility


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