Cyril Mandry in

Cyril Mandry

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International Head of Oncology Omnichannel Customer Experience at MSD
📍 Switzerland

Cyril is a senior marketing executive with over 20 years of experience at blue-chip companies like MSD, Unilever, and Coca-Cola. He specializes in digital transformation, omnichannel customer engagement, and growing business units, particularly within the pharmaceutical and consumer goods sectors. He holds an MBA from HEC Paris.

He has a strong point of view on the marketing industry, believing practitioners need to call out "nonsense" and focus on fundamental principles rather than chasing trends. He is a frequent speaker at industry events on topics like social media and digital strategy.

Cyril champions the idea that algorithms dont create magic, they only measure it, urging marketers not to let measurement become a form of blindness.

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Experience
27 Years
Current Role
International Head of Oncology Omnichannel Customer Experience
Job Level
Mid-senior
Location
Switzerland
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Cyril cares about

Omnichannel Marketing
His entire career at MSD has focused on leading omnichannel customer experience and engagement, making it his core professional expertise.
Digital Transformation
A consistent theme in his profile is leading digital transformation and change management, including completing the Chief Digital Officer Program at Wharton.
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Career

Work history

1-2024
International Head of Oncology Omnichannel Customer Experience
MSD
1-2021 - 12-2023
Senior Director Global Digital Marketing & Omnichannel Customer Engagement
MSD
1-2018 - 12-2020
Senior Director Social Media & Digital Marketing EMEA
MSD
10-2014 - 12-2017
Customer Engagement & Multichannel Marketing Director Europe
MSD
1-2011 - 9-2014
Business Unit Lead & Marketing Controller Europe
Unilever
In the press

Media appearances

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Education
1993 - 1997
Master of Business Administration
HEC Paris
3-2023 - 6-2024
Chief Digital Officer Program
The Wharton School
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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