Décio Domingues

Critic
DISC Type : C

Director, Customer Success Manager, Tech Cloud at Oracle

São Paulo, São Paulo, Brazil

Overview

Décio Domingues is a Director of Customer Success at Oracle with over 20 years of experience in IT and cloud computing. He leads teams focused on guiding customers through the entire cloud adoption lifecycle. Décio holds an MBA from Fundação Getulio Vargas and is skilled in team leadership and project management.

He is a proponent of continuous learning, constantly challenging himself to acquire new knowledge. His recent educational pursuits include not only his MBA but also technical certifications and explorations into emerging fields like AI, showcasing a deep personal commitment to professional growth and staying current with technology.

Décio is currently focused on the practical application of AI in IT operations, specifically exploring how CI/CD pipelines can be automated using AI (AIOps).

Personality Overview

Negotiator

Information Seeker

Critic

They don’t appreciate bells and whistles unless backed by data.  They are quite likely to negotiate on pricing or other key terms. They choose to analyze logically and value facts to emotions.

Topics They Care About

Cloud Adoption
His primary role at Oracle involves leading teams that manage the entire customer lifecycle in the cloud, from migration to continuous improvement.
Customer Success
He has progressed through several customer success roles at Oracle, indicating a strong focus on ensuring customers achieve their goals and are fully supported.
AI in Operations
He recently shared his interest in combining DevOps and AI for automation, specifically mentioning "AIOPs, " showing a forward-looking technical focus.

Media Appearances

Décio has no verified media appearances

Work History

9-2021
Director, Customer Success Manager, Tech Cloud at Oracle
10-2020 - 9-2021
Solution Engineering Sr. Manager at Oracle
6-2019 - 10-2020
CSM Manager at Oracle | Digital at Oracle
2-2018 - 5-2019
Customer Success Manager at Oracle
12-2011 - 2-2018
DBA Oracle / QA / DA at Indra (Alocado no Grupo Segurador Banco do Brasil Mapfre)

Education

2020 - 2021
Master of Business Administration - MBA from FGV - Fundação Getulio Vargas
Pós Graduado from Impacta Tecnologia

More Information

Social Presence :

Prographics :

Exp : 20 Location : São Paulo, São Paulo, Brazil Job Level : Mid-senior Designation : Director, Customer Success Manager, Tech Cloud at Oracle
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Insights For Selling To Décio

During A Call Or A Meeting

DO's

  • Be formal and objective, they will appreciate it more
  • Use phrases like ‘expect X% improvement’, ‘data clearly shows’ etc.
  • Be ready to answer many clarity-seeking questions and requests for information

DONT's

  • Don’t try too hard to build a relationship with them
  • Don't give superficial answers, they are easily rattled by them
  • Do not use very emotional or colorful language

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Décio is

  • Proven ROI, pricing and objective proof points are the factors that sway their decision.
  • Will you ever get a clear answer from Décio

  • They are comfortable saying no if they are convinced that it is the correct decision.

Insights For Deal Planning

    How fast (or slow) will Décio move?

  • They are neither the fastest nor the slowest decision makers, they are somewhere in the middle.
  • Can Décio take some risk or not?

  • They can bear some risk if their analysis backs the decision.

You And Décio

Personality Compatibility


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