Daiane Moura is a strategic Operations Director at Concentrix, specializing in customer experience for the banking and e-commerce sectors. With a long tenure at the company, she has risen through the ranks by focusing on financial governance and process improvement. She holds an Executive MBA from MBA USP/Esalq and is described by others as agile, dedicated, and an exceptional developer of talent.
She is a passionate advocate for creating psychologically safe work environments and actively discusses the importance of addressing mental health in the workplace. Daiane believes that success is built on strong, collaborative teams where diverse thoughts are encouraged, and she reflects on the importance of avoiding burnout while achieving high performance.
Daiane and her team won the "Best Performance" award for a successful customer experience and loyalty project implemented for their client, AkzoNobel.
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