Daiane Moura

Commander
DISC Type : D

Diretora de operações at Concentrix

São Paulo, São Paulo, Brazil

Overview

Daiane Moura is a strategic Operations Director at Concentrix, specializing in customer experience for the banking and e-commerce sectors. With a long tenure at the company, she has risen through the ranks by focusing on financial governance and process improvement. She holds an Executive MBA from MBA USP/Esalq and is described by others as agile, dedicated, and an exceptional developer of talent.

She is a passionate advocate for creating psychologically safe work environments and actively discusses the importance of addressing mental health in the workplace. Daiane believes that success is built on strong, collaborative teams where diverse thoughts are encouraged, and she reflects on the importance of avoiding burnout while achieving high performance.

Daiane and her team won the "Best Performance" award for a successful customer experience and loyalty project implemented for their client, AkzoNobel.

Personality Overview

Strong-Willed

Risk-Taker

Very Quick

They prefer to be the ones controlling the conversation or defining the terms.  They take a lot of pride in personal achievements. They are not always relationship oriented.

Topics They Care About

Customer Experience
Her entire professional focus is on the customer journey. She recently led her team to win an award for a project that enhanced customer experience and loyalty.
Empathetic Leadership
Her leadership philosophy centers on inspiring people and unlocking their potential. Recommendations consistently highlight her ability to build solid teams and develop talent.
Workplace Mental Health
She publicly shares content on the importance of mental wellness in the corporate world, especially concerning the pressures faced by the younger generation of talent.

Media Appearances

Daiane has no verified media appearances

Work History

2-2024
Diretora de operações at Concentrix
6-2023 - 2-2024
Superintendente at Concentrix
11-2021 - 6-2023
Gerente de operações sênior at Concentrix
6-2020 - 11-2021
Gerente de Operações Pleno at Concentrix
9-2018 - 5-2020
Gerente de Operações Júnior at Concentrix

Education

2-2021 - 7-2022
Executive MBA from MBA USP/Esalq
2020 - 2022
Master of Business Administration - MBA from MBA USP/Esalq

More Information

Social Presence :

Prographics :

Exp : 17 Location : São Paulo, São Paulo, Brazil Job Level : N/A Designation : Diretora de operações at Concentrix
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Insights For Selling To Daiane

During A Call Or A Meeting

DO's

  • Refer to testimonials from well-known industry leaders
  • Be respectful but crisp
  • When negotiating terms, help them build an impression that they are the ones calling the shots

DONT's

  • Don’t be in a rush to invite them for a social meet and greet
  • Do not hesitate from asking counter questions, just avoid challenging their authority
  • Don’t take too much time in sending them information if they ask for any

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Daiane is

  • Conviction around the impact matters the most to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Daiane

  • If they decide not to use your product, they will say no clearly.

Insights For Deal Planning

    How fast (or slow) will Daiane move?

  • They can reach decisions fairly quickly if they are convinced.
  • Can Daiane take some risk or not?

  • They don’t mind risks but can be quite binary about them.

You And Daiane

Personality Compatibility


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