Gisele Fleming

Activist
DISC Type : Cd

Senior Customer Success Manager at Adobe

São Paulo, São Paulo, Brazil

Overview

Gisele Fleming is a Senior Customer Success Manager at Adobe, specializing in digital transformation and Martech. With over a decade of experience in technology, she has supported more than 200 clients across Latin America, focusing on relationship management, retention, and strategic planning. She holds a certificate in Digital Transformation from MIT Professional Education.

Based on her activities, Gisele appears to be a driven professional deeply invested in continuous learning and fostering strong business relationships. She values productive partnerships that generate mutual value and shows appreciation for personal connections within her professional life, as seen in a tribute to a former boss.

Unique fact: Gisele has authored articles on e-commerce strategy, including topics like platform migration and leveraging SEO for a competitive advantage.

Personality Overview

Logical And Quick

Perfectionist

Meticulous

They can be nudged to make faster decisions by offering what they value.  They care equally about the product and its potential impact. They focus on objectivity in a pitch and pay little attention to bells and whistles.

Topics They Care About

Digital Transformation
A core theme in her professional headline and backed by a professional education certificate from MIT on the subject.
Customer Experience
With 7+ years in customer success at Adobe, she focuses on driving satisfaction and delivering value for her clients.
Data-Driven Marketing
She recently promoted an Adobe event centered on using data and AI to innovate the connection between brands and people.

Media Appearances

Gisele has no verified media appearances

Work History

2-2024
Senior Customer Success Manager at Adobe
6-2018 - 1-2024
Customer Success Manager LATAM at Adobe
3-2016 - 3-2018
Partnerships Manager at Moip by PagSeguro
11-2015 - 2-2016
New Business Manager at Ibex Logística
2-2014 - 8-2015
Senior Sales Executive at B2W Services

Education

2020 - 2021
Digital Transformation from MIT Professional Education
2010 - 2011
Post-graduation from Senac São Paulo

More Information

Social Presence :

Prographics :

Exp : 22 Location : São Paulo, São Paulo, Brazil Job Level : Middle Designation : Senior Customer Success Manager at Adobe
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Insights For Selling To Gisele

During A Call Or A Meeting

DO's

  • Ask them questions confidently while doing discovery, don’t be apologetic
  • Highlight the competitive differentiation of your product
  • Tell them that you are there to help them create visible impact within their organization

DONT's

  • Avoid long winding pitches, stay objective
  • Don’t try to be an alpha salesperson, give them equal space
  • Don’t expect them to change their mind quickly if they say no once

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Gisele is

  • Confidence in the product plays an important role, followed by powerful testimonials.
  • Will you ever get a clear answer from Gisele

  • They might hesitate a little, but they will say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Gisele move?

  • Their decision making speed is somewhere in the middle.
  • Can Gisele take some risk or not?

  • Once they have analyzed the pros and cons, they can take some risks.

You And Gisele

Personality Compatibility


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