Daisy R M Souza Lacerda

Daisy Lacerda is a customer experience leader with over two decades of experience, primarily in the aviation industry at TAM/LATAM, and now as Customer Experience Manager at Pluxee Brasil. She holds an Executive MBA from FGV and has served on technical committees for SENACON and the ABRAREC advisory board, shaping consumer relations standards.

Colleagues and direct reports describe her as a highly competent, ethical, and committed professional. She is recognized for her extraordinary customer care skills, balancing client needs with company strategy, and for fostering creativity and motivation within her teams. Her interests include The Walt Disney Company, suggesting a focus on large-scale customer experience models.

She has participated in exclusive customer relations working groups for major global aviation alliances, Star Alliance and OneWorld.