Dan Lawrence

Questioner
DISC Type : c

Service Manager at TAG Solutions

Albany, New York, United States

Overview

Dan Lawrence is an experienced Service Manager at TAG Solutions with over two decades in telecommunications. A graduate of Christian Brothers Academy, he specializes in unified communications, VoIP, and network administration. He focuses on process improvements to enhance customer service delivery.

Originally from Saratoga Springs and a lifelong New York resident, Dan is an avid cyclist in his spare time. He enjoys challenging himself and has impressively completed the Five Borough Bike Tour in New York City on two separate occasions.

Fun Fact: Dan has successfully completed the expansive Five Borough Bike Tour in NYC twice.

Personality Overview

Cautious & Analytical

Price-Sensitive

Value Seeker

While they don't hesitate to ask questions, they are generally risk-averse and tend to be late adopters.  It is quite likely of them to ask for pricing or other concessions. They generally do not appreciate an overfriendly approach and prefer to stay to-the-point.

Topics They Care About

Unified Communications
Manages UC services at TAG Solutions and has over 20 years of experience in telecommunications, with specific skills in VoIP and SIP.
Customer Service
His official bio states a specific interest in process improvements that help deliver excellent service to customers.
Cycling
States cycling as a personal interest and has twice completed the Five Borough Bike Tour in New York City.

Media Appearances

Dan Lawrence - Service Manager at TAG Solutions - The Org. Featured in The Org

See Now

Work History

3-2019
Service Manager at TAG Solutions
2-2015
UC Technician at TAG Solutions
5-2011 - 2-2015
BST II at Windstream
10-2001 - 5-2011
Senior System Engineer at Tech II Business Services

Education

1994 - 1998
High School Diploma from Christian Brothers Academy

More Information

Social Presence :

Prographics :

Exp : 24 Location : Albany, New York, United States Job Level : Middle Designation : Service Manager at TAG Solutions
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Insights For Selling To Dan

During A Call Or A Meeting

DO's

  • Share as much information as possible regarding your product
  • Keep some extra margin in hand as they will likely negotiate the pricing
  • Back up any claims with data and numbers

DONT's

  • Don’t overhype the product/pitch, keep it measured
  • Don’t try to be too friendly or informal with them
  • Don’t depend too much on anecdotal evidence, it reduces their confidence

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Dan is

  • Ensuring that the product delivers ROI, cost-effective pricing and process compliance are very important for them.
  • Will you ever get a clear answer from Dan

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Dan move?

  • If they have the information that they need, they can move fast at making their decisions.
  • Can Dan take some risk or not?

  • If they believe that they have analyzed the situation well, they can take a little risk.

You And Dan

Personality Compatibility


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