Dan Spar

Doer
DISC Type : sd

Head, Consumer & BPO Operations at Upside

Washington, District of Columbia, United States

Overview

Dan is a results-driven customer experience and operations leader with over 15 years of experience scaling support for startups like Upside, Vimeo, and Arcadi. Educated at Johns Hopkins University, colleagues describe him as strategic, organized, detail-oriented, and conscientious.

He was awarded the 2013 Silver Pollie Award for his work on a public affairs internet landing page.

Personality Overview

Deliberate Doer

Results Focused

Fast-paced

Reading between the lines and seeing beyond your words comes naturally to them.  They exhibit a rare combination of being result-oriented but patient at the same time. They might take some time to make their mind up but once they do, they don't change it easily.

Topics They Care About

Customer Experience
His entire career focuses on leading customer-focused support, including his current role overseeing consumer operations and managing large, omni-channel support teams.
Operations Management
Manages both internal and external BPO teams, focusing on consumer support, product operations, and fraud prevention within a startup environment.
Global Support Scalability
Previously responsible for the growth and execution of a globally distributed enterprise support function across the Americas, EMEA, and APAC regions at Vimeo.

Media Appearances

Dan has no verified media appearances

Work History

12-2023
Head, Consumer & BPO Operations at Upside
6-2022 - 11-2023
Director, Consumer Operations at Upside
4-2021 - 6-2022
Director, Head of Global Enterprise Support at Vimeo
4-2020 - 4-2021
Head, Member Experience Operations at Arcadia
3-2018 - 4-2020
Director, Member Experience at Arcadia

Education

Master of Arts - MA from The Johns Hopkins University
Bachelor of Arts - BA from University of Maryland

More Information

Social Presence :

Prographics :

Exp : 16 Location : Washington, District of Columbia, United States Job Level : N/A Designation : Head, Consumer & BPO Operations at Upside
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Insights For Selling To Dan

During A Call Or A Meeting

DO's

  • Use phrases like 'your team deserves', 'best in class' etc.
  • Let them know of potential risks but suggest mitigation methods alongside
  • Stick to your standard pitch and qualifying script, don't try to wing it

DONT's

  • Don't take their patience for granted, avoid long-winding sermons
  • Don't shy away from asking hard questions, but be extra polite
  • Don't focus too much on mutual contacts or bother about other stakeholders, focus on them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Dan is

  • Strong proof of impact and their conviction will matter the most, but they wouldn't want to act unilaterally either
  • Will you ever get a clear answer from Dan

  • They will say no if they are not convinced but you will have to prompt them.

Insights For Deal Planning

    How fast (or slow) will Dan move?

  • They will want to understand things well but can move fast once they have a clear picture.
  • Can Dan take some risk or not?

  • They have good risk tolerance but are likely to think it through once or twice.

You And Dan

Personality Compatibility


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