Daniel Wilkens

Pioneer
DISC Type : DIS

Director of Product Management, Customer Success, Contact Center and Payments at Avis Budget Group

Jersey City, New Jersey, United States

Overview

Dan is a product executive with over 13 years of experience, currently leading customer success, contact center, and payments product management at Avis Budget Group. He holds a Juris Doctor and is a certified Agile coach and Scrum Master. Colleagues describe him as an "extraordinary manager" who is thorough and clear-headed.

Originally from Point Pleasant, New Jersey, Dan has a strong connection to his community. He has been involved in local charity initiatives, such as Jersey Mikes "Month of Giving, " which supports local causes in the area where he grew up.

His unique background combines a law degree with deep expertise in product management and enterprise technology transformation.

Personality Overview

Driven But Considerate

Decisive But Friendly

Dynamic But Sincere

They combine a unique set of diverse traits where they are fast and friendly but can slow down to be thorough when needed  If they are convinced, they can become very strong champions for your product They have the unique ability to win both love and respect from their team (or outsiders)

Topics They Care About

Customer Experience
As Director of Product Management for Customer Success at Avis, his role is centered on enhancing the customer journey across all digital and contact center channels.
Agile Methodologies
He holds certifications as an Agile Coach and Scrum Master and has a track record of transitioning teams from hybrid waterfall models to pure Agile.
Enterprise Transformation
He has led large-scale, complex projects like consolidating Salesforce instances and implementing new global CRM and help desk solutions at previous companies.

Media Appearances

Daniel has no verified media appearances

Work History

8-2023
Director of Product Management, Customer Success, Contact Center and Payments at Avis Budget Group
1-2022 - 7-2023
Senior Delivery Principal at Slalom
7-2020 - 1-2022
Principal, Business Advisory Services at Slalom
10-2019 - 7-2020
Consultant at Slalom
7-2018 - 10-2019
Assistant Vice President, Product Manager at Sotheby's

Education

2007 - 2010
Juris Doctor from Touro University Jacob D. Fuchsberg Law Center
2004 - 2007
Bachelor of Arts from The College of New Jersey

More Information

Social Presence :

Prographics :

Exp : 9 Location : Jersey City, New Jersey, United States Job Level : Mid-senior Designation : Director of Product Management, Customer Success, Contact Center and Payments at Avis Budget Group
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Insights For Selling To Daniel

During A Call Or A Meeting

DO's

  • Keep your pitch focused on the impact but nurture the relationship too
  • Build a trustworthy relationship while keeping the product center-stage
  • Mostly stick to your standard pitch and qualifying script, but add some stories or anecdotes to it

DONT's

  • Don’t be very informal during the early interactions even if they are being so themselves
  • Don’t hesitate from asking questions or pushing them, but take a formal approach
  • Don't lean very heavily into providing too much information, sharing whitepapers etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Daniel is

  • Nothing less than a strong combination of proof of results, relationship and high levels of professionalism is effective with them.
  • Will you ever get a clear answer from Daniel

  • They can say no while staying friendly, but can also be pursuaded to reconsider

Insights For Deal Planning

    How fast (or slow) will Daniel move?

  • They are generally fast movers and can take quick decisions
  • Can Daniel take some risk or not?

  • They have high risk-appetite but can get ahead of themselves once in a while. Observe carefully

You And Daniel

Personality Compatibility


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