Daniel Wilkens in

Daniel Wilkens

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Director of Product Management, Customer Success, Contact Center and Payments at Avis Budget Group
📍 Jersey City, New Jersey, United States

Dan is a product executive with over 13 years of experience, currently leading customer success, contact center, and payments product management at Avis Budget Group. He holds a Juris Doctor and is a certified Agile coach and Scrum Master. Colleagues describe him as an "extraordinary manager" who is thorough and clear-headed.

Originally from Point Pleasant, New Jersey, Dan has a strong connection to his community. He has been involved in local charity initiatives, such as Jersey Mikes "Month of Giving, " which supports local causes in the area where he grew up.

His unique background combines a law degree with deep expertise in product management and enterprise technology transformation.

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Experience
9 Years
Current Role
Director of Product Management, Customer Success, Contact Center and Payments
Job Level
Mid-senior
Location
Jersey City, New Jersey, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Daniel cares about

Customer Experience
As Director of Product Management for Customer Success at Avis, his role is centered on enhancing the customer journey across all digital and contact center channels.
Agile Methodologies
He holds certifications as an Agile Coach and Scrum Master and has a track record of transitioning teams from hybrid waterfall models to pure Agile.
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Career

Work history

8-2023
Director of Product Management, Customer Success, Contact Center and Payments
Avis Budget Group
1-2022 - 7-2023
Senior Delivery Principal
Slalom
7-2020 - 1-2022
Principal, Business Advisory Services
Slalom
10-2019 - 7-2020
Consultant
Slalom
7-2018 - 10-2019
Assistant Vice President, Product Manager
Sotheby's
In the press

Media appearances

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Education
2007 - 2010
Juris Doctor
Touro University Jacob D. Fuchsberg Law Center
2004 - 2007
Bachelor of Arts
The College of New Jersey
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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