Daniele Affonso

Sharpshooter
DISC Type : DC

CS Team Lead at Woxer

Blumenau, Santa Catarina, Brazil

Overview

Daniele Affonso is a Customer Success Lead at Woxer, specializing in enhancing the customer journey through data analysis of NPS, MRR, and Churn. Drawing on her education from Disney University, she excels at fostering customer-centric cultures. Colleagues describe her as proactive, creative, collaborative, and inspiring.

Outside of work, Daniele is a fashion enthusiast who enjoys sharing her personal style. She is focused on personal wellness, with goals that include running a half-marathon, learning to make focaccia, prioritizing regular exercise, and maintaining sobriety. She is married, has a son, and works remotely.

Unique fact: She is a graduate of Disney University, where she gained deep knowledge of customer-centric culture while working at the Magic Kingdom.

Personality Overview

Fast But Analytical

Precise But Practical

Rigorous & Demanding

They prefer to move quickly, and expect the same from others.  They do not care very much about building rapport or relationships. They put a lot of effort into ensuring personal success.

Topics They Care About

Customer Journey Optimization
Her entire career is focused on improving the customer experience by analyzing data and leading CX and Voice of the Customer (VOC) programs.
Data-Driven CX
She improves the customer journey through data analysis of key metrics such as NPS, MRR, and Churn in the technology field.
Team Leadership
As a Customer Success Team Lead, she is responsible for managing analysts, prioritizing tasks, monitoring performance, and fostering a customer-first culture.

Media Appearances

Daniele has no verified media appearances

Work History

5-2025
CS Team Lead at Woxer
6-2023 - 5-2025
Customer Success Specialist at Woxer
5-2023 - 3-2024
Trilingual Customer Experience Specialist at Grabrfi
5-2022 - 2-2023
CX Community Manager at Senior Sistemas
12-2020 - 5-2022
Customer Experience and Success SR at Senior Sistemas

Education

2015 - 2019
Business Degree from UniSociesc Centro Universitário
2019 - 2020
Post Graduate Degree from UNIASSELVI

More Information

Social Presence :

Prographics :

Exp : 7 Location : Blumenau, Santa Catarina, Brazil Job Level : Middle Designation : CS Team Lead at Woxer
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Insights For Selling To Daniele

During A Call Or A Meeting

DO's

  • Objectively showcase the impact that your product creates
  • Be respectful but crisp
  • When negotiating terms, help them build an impression that they are the ones calling the shots

DONT's

  • Avoid being too verbose
  • Don’t take too much time in sending them information if they ask for any
  • Don’t focus on process and rules, give the impression of being a ‘gets it done’ person

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Daniele is

  • Confidence in impact is paramount to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Daniele

  • If they decide not to go ahead, they will say no without hesitation.

Insights For Deal Planning

    How fast (or slow) will Daniele move?

  • If convinced, they can reach decisions quite fast.
  • Can Daniele take some risk or not?

  • They do not shy away from taking risks, but can be quite binary about them.

You And Daniele

Personality Compatibility


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