Daniele Affonso in

Daniele Affonso

Sharpshooter · DISC type DC
CS Team Lead at Woxer
📍 Blumenau, Santa Catarina, Brazil

Daniele Affonso is a Customer Success Lead at Woxer, specializing in enhancing the customer journey through data analysis of NPS, MRR, and Churn. Drawing on her education from Disney University, she excels at fostering customer-centric cultures. Colleagues describe her as proactive, creative, collaborative, and inspiring.

Outside of work, Daniele is a fashion enthusiast who enjoys sharing her personal style. She is focused on personal wellness, with goals that include running a half-marathon, learning to make focaccia, prioritizing regular exercise, and maintaining sobriety. She is married, has a son, and works remotely.

Unique fact: She is a graduate of Disney University, where she gained deep knowledge of customer-centric culture while working at the Magic Kingdom.

Read the full overview →
Experience
7 Years
Current Role
CS Team Lead
Job Level
Middle
Location
Blumenau, Santa Catarina, Brazil
Personality Overview

How Daniele shows up

Fast But Analytical
Precise But Practical
Rigorous & Demanding

They prefer to move quickly, and expect the same from others. They do not care very much about building rapport or relationships. They put a lot of effort into ensuring personal success.

Priorities

Topics Daniele cares about

Customer Journey Optimization
Her entire career is focused on improving the customer experience by analyzing data and leading CX and Voice of the Customer (VOC) programs.
Data-Driven CX
She improves the customer journey through data analysis of key metrics such as NPS, MRR, and Churn in the technology field.
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Career

Work history

5-2025
CS Team Lead
Woxer
6-2023 - 5-2025
Customer Success Specialist
Woxer
5-2023 - 3-2024
Trilingual Customer Experience Specialist
Grabrfi
5-2022 - 2-2023
CX Community Manager
Senior Sistemas
12-2020 - 5-2022
Customer Experience and Success SR
Senior Sistemas
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
2015 - 2019
Business Degree
UniSociesc Centro Universitário
2019 - 2020
Post Graduate Degree
UNIASSELVI
Social presence
in
Behavioral profile

DISC profile (public)

D

Dominance (D)

Dominance (D) reflects how goal and task oriented a person is, and their ability to accomplish results irrespective of how demanding the circumstances might be. Those scoring high tend to be motivated by winning, competition, and success.

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