Daniele Affonso in

Daniele Affonso

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CS Team Lead at Woxer
📍 Blumenau, Santa Catarina, Brazil

Daniele Affonso is a Customer Success Lead at Woxer, specializing in enhancing the customer journey through data analysis of NPS, MRR, and Churn. Drawing on her education from Disney University, she excels at fostering customer-centric cultures. Colleagues describe her as proactive, creative, collaborative, and inspiring.

Outside of work, Daniele is a fashion enthusiast who enjoys sharing her personal style. She is focused on personal wellness, with goals that include running a half-marathon, learning to make focaccia, prioritizing regular exercise, and maintaining sobriety. She is married, has a son, and works remotely.

Unique fact: She is a graduate of Disney University, where she gained deep knowledge of customer-centric culture while working at the Magic Kingdom.

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Experience
7 Years
Current Role
CS Team Lead
Job Level
Middle
Location
Blumenau, Santa Catarina, Brazil
Personality Overview

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Communication Style
Decision Approach
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Priorities

Topics Daniele cares about

Customer Journey Optimization
Her entire career is focused on improving the customer experience by analyzing data and leading CX and Voice of the Customer (VOC) programs.
Data-Driven CX
She improves the customer journey through data analysis of key metrics such as NPS, MRR, and Churn in the technology field.
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Career

Work history

5-2025
CS Team Lead
Woxer
6-2023 - 5-2025
Customer Success Specialist
Woxer
5-2023 - 3-2024
Trilingual Customer Experience Specialist
Grabrfi
5-2022 - 2-2023
CX Community Manager
Senior Sistemas
12-2020 - 5-2022
Customer Experience and Success SR
Senior Sistemas
In the press

Media appearances

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Education
2015 - 2019
Business Degree
UniSociesc Centro Universitário
2019 - 2020
Post Graduate Degree
UNIASSELVI
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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