Danielle Coles

Evaluator
DISC Type : dcs

Head of Client Services at Albion Water

United Kingdom

Overview

Danielle Coles is the Head of Client Services at Albion Water, leveraging a background in customer-facing roles, including Customer Liaison Manager. Her career demonstrates a consistent focus on client relations and progression within the property and utilities sectors. She holds an NVQ from Filton College.

Outside of work, Danielle is passionate about fitness, having previously worked as a fitness instructor. She is also actively involved in her community, using her network to help local students find work experience, indicating a dedication to supporting youth and fostering opportunities.

Unique fact: Alongside her corporate career, Danielle has also been a Boogie Bounce fitness instructor.

Personality Overview

Thorough Evaluator

Hard To Convince

Fast But Analytical

They have a unique set of diverse traits where they are decisive and methodical but can sometimes be extra cautious and skeptical  They focus on the results, but can still be quite procedural and analytical about how to get there They are not very likely to become strong advocates of your product or service

Topics They Care About

Client Services
Her entire career trajectory, from Progressor to Head of Client Services, is centered around managing and improving the customer experience.
Community Support
Actively sought out work experience for a local student, showing a commitment to helping young people in her community.
Fitness and Wellness
Her experience as a Fitness Instructor for Boogie Bounce points to a strong personal interest in health and fitness.

Media Appearances

Danielle has no verified media appearances

Work History

3-2024
Head of Client Services at Albion Water
4-2023 - 3-2024
Customer Liaison Manager at Keepmoat
8-2022 - 7-2023
Progressor at COUNTRYSIDE PROPERTIES (IN PARTNERSHIP) LIMITED
11-2021 - 7-2023
Sales Consultant at Countryside
10-2016
Fitness Instructor at Boogie Bounce

Education

2001 - 2002
NVQ from Filton college
1996 - 2001
GCSE from The Ridings High School

More Information

Social Presence :

Prographics :

Exp : 9 Location : United Kingdom Job Level : Mid-senior Designation : Head of Client Services at Albion Water
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Insights For Selling To Danielle

During A Call Or A Meeting

DO's

  • Keep a professional, business-like approach; especially if you tend to get informal quickly
  • Help them weigh the risks by sharing objective proof points instead of anecdotes and examples
  • Showcase how you can impact results but also make sure that you share detailed information too

DONT's

  • Don’t focus on relationship, focus purely on the merit of your product
  • Avoid inviting them for any social interactions until you have built some rapport with them
  • Avoid making strong statements, instead invite them to agree with you by asking them questions

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Danielle is

  • ROI matters the most to them, followed by process and finally proof of results
  • Will you ever get a clear answer from Danielle

  • They might hesitate a little, but will go ahead and say no when necessary (or asked)

Insights For Deal Planning

    How fast (or slow) will Danielle move?

  • They are unlikely to move very fast, especially when it comes to new products or services
  • Can Danielle take some risk or not?

  • They have relatively low risk-appetite and are not very likely to go for something unproven and risky

You And Danielle

Personality Compatibility


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