Neil Hughes in

Neil Hughes

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Head of Customer Relations at Albion Water
📍 Stroud, England, United Kingdom

Neil Hughes is the Head of Customer Relations at Albion Water, where he oversees customer service, billing, and debt. He has extensive experience managing and coaching service and sales teams at major utility companies including Zenergi, Thames Water, and British Gas, with a focus on improving processes and team performance.

There is no publicly available information regarding Neils personal life or hobbies.

His career has been consistently focused on leadership within the customer service domain across both the water and energy utility sectors.

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Experience
18 Years
Current Role
Head of Customer Relations
Job Level
Mid-senior
Location
Stroud, England, United Kingdom
Personality Overview

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Communication Style
Decision Approach
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Priorities

Topics Neil cares about

Customer Relations
His entire career is built around customer service, relations, and complaint management, currently leading these functions for Albion Water.
Team Leadership
Described as a strong leader with a proven track record of coaching, mentoring, and developing people in customer-facing teams.
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Career

Work history

1-2024
Head of Customer Relations
Albion Water
12-2022 - 12-2023
Customer Relationship Management Team Lead
Zenergi
1-2020 - 12-2022
Customer Service Manager
Thames Water
5-2018 - 1-2020
Customer Service Manager
Ecotricity
7-2015 - 5-2018
Customer Service Manager
British Gas
In the press

Media appearances

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Education

Neil has no verified education history

Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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