Neil Hughes

Inspirer
DISC Type : id

Head of Customer Relations at Albion Water

Stroud, England, United Kingdom

Overview

Neil Hughes is the Head of Customer Relations at Albion Water, where he oversees customer service, billing, and debt. He has extensive experience managing and coaching service and sales teams at major utility companies including Zenergi, Thames Water, and British Gas, with a focus on improving processes and team performance.

There is no publicly available information regarding Neils personal life or hobbies.

His career has been consistently focused on leadership within the customer service domain across both the water and energy utility sectors.

Personality Overview

Confident & Optimistic

Generous

Charming & Persuasive

They measure a product on its merit but can be influenced by strong testimonials.  They don’t mind taking a stand if they believe in something. They usually prefer to drive the conversation.

Topics They Care About

Customer Relations
His entire career is built around customer service, relations, and complaint management, currently leading these functions for Albion Water.
Team Leadership
Described as a strong leader with a proven track record of coaching, mentoring, and developing people in customer-facing teams.
Utility Sector
Has deep experience across both the water (Albion, Thames) and energy (Zenergi, Ecotricity, British Gas) industries.

Media Appearances

Neil has no verified media appearances

Work History

1-2024
Head of Customer Relations at Albion Water
12-2022 - 12-2023
Customer Relationship Management Team Lead at Zenergi
1-2020 - 12-2022
Customer Service Manager at Thames Water
5-2018 - 1-2020
Customer Service Manager at Ecotricity
7-2015 - 5-2018
Customer Service Manager at British Gas

Education

Neil has no verified education history

More Information

Social Presence :

Prographics :

Exp : 18 Location : Stroud, England, United Kingdom Job Level : Mid-senior Designation : Head of Customer Relations at Albion Water
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Insights For Selling To Neil

During A Call Or A Meeting

DO's

  • Acknowledge their status and position during the conversation
  • Refer to testimonials from well known people to highlight the value of your product
  • Clearly address the competitive aspects

DONT's

  • Avoid focusing only on the product or its ROI, keep building trust subtly
  • Don’t be very informal even if they are being so themselves
  • Don’t be too verbose or overly friendly; a little bit, however, is fine

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Neil is

  • Confidence in the product’s value is critical, followed by relationship and a sense of achievement.
  • Will you ever get a clear answer from Neil

  • They will not hesitate to say no if they do not develop conviction.

Insights For Deal Planning

    How fast (or slow) will Neil move?

  • If they develop confidence in your product and you, then they can make fast decisions.
  • Can Neil take some risk or not?

  • If necessary, they have the ability to take risky decisions.

You And Neil

Personality Compatibility


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