Danielle Heffernan

Go-getter
DISC Type : d

Senior Manager, Product Operations at Vivun

New York City Metropolitan Area, United States

Overview

Danielle Heffernan is the Senior Manager of Product Operations at Vivun, where she builds the systems and processes that power product delivery. With a background that spans technical writing to customer experience, she has grown through multiple roles within the company. She holds a B. A. from the University of Scranton.

Outside of work, Danielle is a dedicated runner who participated in the 2024 New York City Marathon. She is passionate about philanthropy, using her run to fundraise for Freds Team in support of the Memorial Sloan Kettering Cancer Center, aiming to give cancer patients more birthdays.

For her birthday, she celebrated by running the NYC Marathon to raise money for cancer research.

Personality Overview

Direct & Candid

Self-Confident

Vision Oriented

They care equally about the product and its potential impact.  They can be nudged to make faster decisions by offering what they value. They respond well to confident salespeople.

Topics They Care About

Product Operations
In her current senior role at Vivun, she is focused on creating the systems and processes that enable seamless product delivery and support.
Customer Experience
Her career progression includes roles as Customer Experience Manager and certifications in creating great customer experiences, showing a long-term focus on the user.
Go-to-Market Strategy
She promoted and presented at a Vivun event in 2024 focused on evolving GTM strategies, demonstrating her engagement with this business area.

Media Appearances

Danielle has no verified media appearances

Work History

11-2025
Senior Manager, Product Operations at Vivun
4-2025
Customer Experience Manager at Vivun
9-2024 - 4-2025
Customer Experience Lead at Vivun
2-2023 - 9-2024
Senior Technical Writer at Vivun
11-2021 - 2-2023
Technical Writer at Vivun

Education

2004 - 2008
B.A. from University of Scranton
2010 - 2012
Initial Teacher Certification from Saint Joseph's University

More Information

Social Presence :

Prographics :

Exp : 18 Location : New York City Metropolitan Area, United States Job Level : Middle Designation : Senior Manager, Product Operations at Vivun
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Insights For Selling To Danielle

During A Call Or A Meeting

DO's

  • Highlight the competitive differentiation of your product
  • Make sure that they have the necessary authority, they could present false stature sometimes
  • Tell them that you are there to help them create visible impact within their organization

DONT's

  • Avoid long winding pitches, stay objective
  • Don’t try to be an alpha salesperson, give them equal space
  • Do not give up if they are not convinced, try again with a different approach

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Danielle is

  • Belief in the product plays an important role, followed by objective proof and testimonials.
  • Will you ever get a clear answer from Danielle

  • They may hesitate slightly, but if they are not convinced, they will say no.

Insights For Deal Planning

    How fast (or slow) will Danielle move?

  • They are neither the fastest decision makers nor the slowest.
  • Can Danielle take some risk or not?

  • They can take risks only after they have analyzed the advantages and disadvantages.

You And Danielle

Personality Compatibility


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