Danielle Heffernan in

Danielle Heffernan

Go-getter · DISC type d
Senior Manager, Product Operations at Vivun
📍 New York City Metropolitan Area, United States

Danielle Heffernan is the Senior Manager of Product Operations at Vivun, where she builds the systems and processes that power product delivery. With a background that spans technical writing to customer experience, she has grown through multiple roles within the company. She holds a B. A. from the University of Scranton.

Outside of work, Danielle is a dedicated runner who participated in the 2024 New York City Marathon. She is passionate about philanthropy, using her run to fundraise for Freds Team in support of the Memorial Sloan Kettering Cancer Center, aiming to give cancer patients more birthdays.

For her birthday, she celebrated by running the NYC Marathon to raise money for cancer research.

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Experience
18 Years
Current Role
Senior Manager, Product Operations
Job Level
Middle
Location
New York City Metropolitan Area, United States
Personality Overview

How Danielle shows up

Direct & Candid
Self-Confident
Vision Oriented

They care equally about the product and its potential impact. They can be nudged to make faster decisions by offering what they value. They respond well to confident salespeople.

Priorities

Topics Danielle cares about

Product Operations
In her current senior role at Vivun, she is focused on creating the systems and processes that enable seamless product delivery and support.
Customer Experience
Her career progression includes roles as Customer Experience Manager and certifications in creating great customer experiences, showing a long-term focus on the user.
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Career

Work history

11-2025
Senior Manager, Product Operations
Vivun
4-2025
Customer Experience Manager
Vivun
9-2024 - 4-2025
Customer Experience Lead
Vivun
2-2023 - 9-2024
Senior Technical Writer
Vivun
11-2021 - 2-2023
Technical Writer
Vivun
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
2004 - 2008
B.A.
University of Scranton
2010 - 2012
Initial Teacher Certification
Saint Joseph's University
Social presence
in
Behavioral profile

DISC profile (public)

d

Dominance (D)

Dominance (D) reflects how goal and task oriented a person is, and their ability to accomplish results irrespective of how demanding the circumstances might be. Those scoring high tend to be motivated by winning, competition, and success.

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