Danielle (Puig) Kofler
Login to view DISC.Danielle is the Director of Technical Strategy and Innovation at Guided Reach Solutions, with over 25 years of experience in telephony and contact center technology. A University of Florida graduate, she holds professional certifications from AWS and specializes in AI, cloud solutions, and digital transformation, particularly with Amazon Connect.
Danielle reflects on the evolution of technology in her field, having worked with everything from legacy hardware to modern AI platforms. Her recent focus has been on analyzing modernization trends in public sector contact centers, including state agencies and higher education.
Unique fact: She fondly remembers when expensive CPE hardware, like BayStack switches, also served as effective space heaters during cold winters.
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