Danielle (Puig) Kofler

Questioner
DISC Type : c

Director of Technical Strategy and Innovation at Guided Reach Solutions

Tallahassee Metropolitan Area, United States

Overview

Danielle is the Director of Technical Strategy and Innovation at Guided Reach Solutions, with over 25 years of experience in telephony and contact center technology. A University of Florida graduate, she holds professional certifications from AWS and specializes in AI, cloud solutions, and digital transformation, particularly with Amazon Connect.

Danielle reflects on the evolution of technology in her field, having worked with everything from legacy hardware to modern AI platforms. Her recent focus has been on analyzing modernization trends in public sector contact centers, including state agencies and higher education.

Unique fact: She fondly remembers when expensive CPE hardware, like BayStack switches, also served as effective space heaters during cold winters.

Personality Overview

Cautious & Analytical

Price-Sensitive

Value Seeker

While they don't hesitate to ask questions, they are generally risk-averse and tend to be late adopters.  They generally do not appreciate an overfriendly approach and prefer to stay to-the-point. They are more likely than others to negotiate on pricing and terms.

Topics They Care About

Contact Center AI
Her current role emphasizes AI and Prompt Engineering. She actively writes about the trend towards AI agents and automated operations in the contact center space.
AWS Ecosystem
A former AWS architect with multiple certifications, her work and public posts are deeply focused on the Amazon Connect platform and its new features.
Technology Modernization
She analyzes and shares successful modernization patterns in sectors like government and education, focusing on specific metrics and real-world results.

Media Appearances

Danielle has no verified media appearances

Work History

11-2025
Director of Technical Strategy and Innovation at Guided Reach Solutions
4-2024 - 11-2025
Senior Solutions Architect at rockITdata
7-2023 - 4-2024
Senior Solutions Architect at Elastic at Elastic
10-2019 - 7-2023
Senior Solutions Architect at Amazon Web Services (AWS)
4-2006 - 4-2019
Senior Solutions Architect at AT&T

Education

Bachelor of Science - BS from University of Florida

More Information

Social Presence :

Prographics :

Exp : N/A Location : Tallahassee Metropolitan Area, United States Job Level : N/A Designation : Director of Technical Strategy and Innovation at Guided Reach Solutions
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Insights For Selling To Danielle

During A Call Or A Meeting

DO's

  • Share as much information as possible regarding your product
  • Back up any claims with data and numbers
  • Keep some extra margin in hand as they will likely negotiate the pricing

DONT's

  • Don’t overhype the product/pitch, keep it measured
  • Don’t try to be too friendly or informal with them
  • Don’t depend too much on anecdotal evidence, it reduces their confidence

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Danielle is

  • Confidence that the product provides ROI, effective pricing and process adherence matter the most to them.

  • Will you ever get a clear answer from Danielle

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Danielle move?

  • They can move at a reasonable pace while making their decisions if they have the necessary information.

  • Can Danielle take some risk or not?

  • They can take some risk if they are confident that they have analyzed the circumstances well.


You And Danielle

Personality Compatibility


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