Darragh C.

Inspirer
DISC Type : di

CTO, Head of Engineering at Intercom

Dublin, County Dublin, Ireland

Overview

Darragh C. is the CTO and Head of Engineering at Intercom, where he leads the development of the AI agent, Fin. ai. A product-focused leader and Trinity College Dublin graduate, he has been instrumental in scaling the companys engineering teams and culture since 2012.

His public profile is centered on his professional passions. He is deeply engaged in the software development community, particularly through his support for open-source technologies that he has utilized throughout his career.

He is a board member of The Rails Foundation, a non-profit organization helping the Ruby on Rails ecosystem prosper.

Personality Overview

Achievment Oriented

Confident & Optimistic

Generous

They don’t mind taking a stand if they believe in something.  They usually prefer to drive the conversation. They measure a product on its merit but can be influenced by strong testimonials.

Topics They Care About

AI in Customer Service
He is leading the creation of Fin. ai at Intercom, focusing on how AI can fundamentally change customer service. His publications frequently discuss this topic.
Engineering Productivity
He has written about his explicit goal to double his R&D team's productivity by embracing AI, showing a clear focus on engineering efficiency.
Ruby on Rails
As a board member for The Rails Foundation, he has a vested interest in the prosperity and continued development of the open-source framework.

Media Appearances

Darragh has no verified media appearances

Work History

1-2022
CTO, Head of Engineering at Intercom
10-2020
SVP of Engineering at Intercom
2-2012
Software Engineer at Intercom
10-2022
Board Member at Ruby on Rails - The Rails Foundation
4-2010 - 2-2012
Software Developer at Amazon.com

Education

2000 - 2004
BA (Mod) Computer Science from Trinity College Dublin

More Information

Social Presence :

Prographics :

Exp : 17 Location : Dublin, County Dublin, Ireland Job Level : Leadership Designation : CTO, Head of Engineering at Intercom
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Insights For Selling To Darragh

During A Call Or A Meeting

DO's

  • Refer to testimonials from well known people to highlight the value of your product
  • Look like someone who is on top of their game
  • Acknowledge their status and position during the conversation

DONT's

  • Don't be unorganized, be prepared for the pitch
  • Don’t be too verbose or overly friendly; a little bit, however, is fine
  • Avoid focusing only on the product or its ROI, keep building trust subtly

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Darragh is

  • Product value plays a big role, followed by relationship and a sense of achievement.
  • Will you ever get a clear answer from Darragh

  • If they do not firmly believe in you, they will refuse without hesitation.

Insights For Deal Planning

    How fast (or slow) will Darragh move?

  • They can take fast decisions if they develop conviction in the product and find you trustworthy.
  • Can Darragh take some risk or not?

  • They have the capability of taking risky decisions if necessary.

You And Darragh

Personality Compatibility


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