Darren Lovern

Commander
DISC Type : D

Chief Customer Officer at CarTrawler

County Dublin, Ireland

Overview

Darren Lovern is the Chief Customer Officer at CarTrawler, where he leads the Customer Centre of Excellence. With over 17 years in sports betting and gaming at firms like Paddy Power and Fortuna Group, he specializes in customer value proposition, brand, and product within multi-channel environments. He holds a MAcc from University College Dublin.

Based in Dublin, Darren appears to enjoy traveling, having frequented the Costa Brava region in Spain for holidays. His educational background and personal connections also suggest strong ties to Galway, Ireland, where he attended university.

He has deep experience in both publicly and privately owned companies across online and retail businesses.

Personality Overview

Candid & Clear

Impact-Driven

Decisive

They respond better to strong and respectful interactions.  More than the product, they care about the impact of the product. They like to move fast and expect the same from others.

Topics They Care About

Customer Experience
As Chief Customer Officer, he leads the "Customer Centre of Excellence" focusing on loyalty, satisfaction, and retention across the entire customer journey.
Travel Technology
He is in a leadership role at CarTrawler, a major B2B technology provider for car rental and mobility solutions for airlines and travel websites.
Innovative Payments
He has spoken about the growing demand for innovative payment solutions, like Buy Now Pay Later, to enhance customer choice and budget control in the travel sector.

Media Appearances

Darren has no verified media appearances

Work History

2-2020
Chief Customer Officer at CarTrawler
7-2015 - 11-2019
Chief Marketing Officer at Fortuna Group
5-2009 - 5-2015
Head of Online Sportsbook & Games at Paddy Power
2007 - 5-2009
Online Operations Manager at Paddy Power
6-2002 - 2007
General Manager at Fusioneer Ltd

Education

1993 - 1994
MAcc from University College Dublin
1989 - 1992
BComm from University of Galway

More Information

Social Presence :

Prographics :

Exp : 30 Location : County Dublin, Ireland Job Level : Leadership Designation : Chief Customer Officer at CarTrawler
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Insights For Selling To Darren

During A Call Or A Meeting

DO's

  • Help them weigh the risks by sharing objective proof points without becoming too analytical
  • Use phrases like ‘it’s your decision’, ‘strategic impact’ etc.
  • Hold your ground without indulging in one-upmanship

DONT's

  • Do not back off when challenged, respond with a confident, objective answer instead
  • Don’t be in a rush to invite them for a social meet and greet
  • Do not spend too much time focusing on product tech or features

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Darren is

  • Conviction around the impact matters the most to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Darren

  • If they are not convinced, they will say no without any hesitation.

Insights For Deal Planning

    How fast (or slow) will Darren move?

  • They can reach decisions fairly quickly if they are convinced.
  • Can Darren take some risk or not?

  • They don’t mind risks but can be quite binary about them.

You And Darren

Personality Compatibility


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