Darren Lovern in

Darren Lovern

Commander · DISC type D
Chief Customer Officer at CarTrawler
📍 County Dublin, Ireland

Darren Lovern is the Chief Customer Officer at CarTrawler, where he leads the Customer Centre of Excellence. With over 17 years in sports betting and gaming at firms like Paddy Power and Fortuna Group, he specializes in customer value proposition, brand, and product within multi-channel environments. He holds a MAcc from University College Dublin.

Based in Dublin, Darren appears to enjoy traveling, having frequented the Costa Brava region in Spain for holidays. His educational background and personal connections also suggest strong ties to Galway, Ireland, where he attended university.

He has deep experience in both publicly and privately owned companies across online and retail businesses.

Read the full overview →
Experience
30 Years
Current Role
Chief Customer Officer
Job Level
Leadership
Location
County Dublin, Ireland
Personality Overview

How Darren shows up

Candid & Clear
Impact-Driven
Decisive

They respond better to strong and respectful interactions. More than the product, they care about the impact of the product. They like to move fast and expect the same from others.

Priorities

Topics Darren cares about

Customer Experience
As Chief Customer Officer, he leads the "Customer Centre of Excellence" focusing on loyalty, satisfaction, and retention across the entire customer journey.
Travel Technology
He is in a leadership role at CarTrawler, a major B2B technology provider for car rental and mobility solutions for airlines and travel websites.
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Career

Work history

2-2020
Chief Customer Officer
CarTrawler
7-2015 - 11-2019
Chief Marketing Officer
Fortuna Group
5-2009 - 5-2015
Head of Online Sportsbook & Games
Paddy Power
2007 - 5-2009
Online Operations Manager
Paddy Power
6-2002 - 2007
General Manager
Fusioneer Ltd
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
1993 - 1994
MAcc
University College Dublin
1989 - 1992
BComm
University of Galway
Social presence
in
Behavioral profile

DISC profile (public)

D

Dominance (D)

Dominance (D) reflects how goal and task oriented a person is, and their ability to accomplish results irrespective of how demanding the circumstances might be. Those scoring high tend to be motivated by winning, competition, and success.

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