Darren Madden

Inquirer
DISC Type : cd

Customer Sucess Manager at intelliflo

Manchester Area, United Kingdom

Overview

Darren is a results-driven Customer Success Manager at intelliflo with a background in financial services since 2006. His experience spans financial advice, data strategy, and technical consulting, including managing key industry resources like the Adviser Software Insights report. He holds a Diploma in Regulated Financial Planning.

Outside of his direct professional roles, Darren has shown a strong commitment to personal well-being. He intentionally took a career break to recharge and reset his health and well-being before taking on his new challenge, demonstrating a focus on sustainable success.

He has a long-held passion for technology and its potential to transform how financial adviser firms operate.

Personality Overview

Demanding

Upfront

Judgemental

They focus on objectivity in a pitch and pay little attention to bells and whistles.  They care equally about the product and its potential impact. They can be nudged to make faster decisions by offering what they value.

Topics They Care About

AdviceTech Transformation
As a former AdviceTech Solutions Manager, he has a stated passion for technology's potential to transform how adviser firms operate.
Driving Customer Value
His current role is focused on customer success, and he has expressed a passion for driving real value for customers in his new chapter with intelliflo.
AI in Financial Advice
He has authored numerous articles and analyses on the application of specific AI tools and services designed for financial advisers.

Media Appearances

Darren has no verified media appearances

Work History

4-2026
Customer Sucess Manager at intelliflo
2-2026 - 4-2026
Health and well-being at Career Break
5-2025 - 2-2026
AdviceTech Solutions Manager at Financial Technology Research Centre (FTRC)
3-2023 - 5-2025
Research Consultant at Financial Technology Research Centre (FTRC)
8-2021 - 2-2023
Paraplanner Technical Support at Holborn Assets UK

Education

Certificate in Mortgage Advice from Chartered Insurance Institute
Diploma in Regulated Financial Planning from Chartered Insurance Institute

More Information

Social Presence :

Prographics :

Exp : 18 Location : Manchester Area, United Kingdom Job Level : Middle Designation : Customer Sucess Manager at intelliflo
URL has been copied!

Insights For Selling To Darren

During A Call Or A Meeting

DO's

  • Make sure that you you respond to any queries from them quickly
  • Be crisp while making the pitch
  • Stress on the business value that your product offers

DONT's

  • Refrain from asking too many questions
  • Avoid long winding pitches, stay objective
  • Avoid repeating yourself or making generalizations

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Darren is

  • Confidence in the product plays an important role, followed by powerful testimonials.
  • Will you ever get a clear answer from Darren

  • They might hesitate a little, but they will say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Darren move?

  • They are neither the fastest decision makers nor the slowest.
  • Can Darren take some risk or not?

  • Once they have analyzed the pros and cons, they can take some risks.

You And Darren

Personality Compatibility


More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.