Darshan C Baikadi

Sharpshooter
DISC Type : DC

Director Business Applications at NationsBenefits India

Hyderabad, Telangana, India

Overview

Darshan C Baikadi is the Director of Business Applications at NationsBenefits India, specializing in telecom and contact center solutions. He focuses on leveraging AI and digital transformation to enhance customer experience and is currently a PGPPro candidate at the Indian School of Business.

Described by colleagues as dedicated, proactive, and an out-of-the-box thinker, Darshan is passionate about technology and continuous learning. He actively seeks knowledge through new certifications and conferences on emerging AI technologies to stay at the forefront of the industry.

He balances a director-level role with his pursuit of a Master of Business Administration from a top-tier business school.

Personality Overview

Rigorous & Demanding

Thorough Evaluator

ROI Driven

More than the product, they care about the impact of the product.  They take a lot of pride in personal achievements. They prefer to be the ones controlling the conversation or defining the terms.

Topics They Care About

AI in CX
Drives AI use cases in his role, recently earned a Genesys Cloud AI certification, and is attending a conference on Agentic AI.
Contact Center Strategy
His career is built on expertise in cloud contact centers, particularly Genesys Cloud, focusing on strategy, resilient operations, and seamless CCaaS and UC delivery.
Digital Transformation
Leads the alignment of technology investments with business goals, managing enterprise application portfolios and driving digital initiatives within his organization.

Media Appearances

Darshan has no verified media appearances

Work History

4-2025
Director Business Applications at NationsBenefits India
8-2023 - 3-2025
Manager Telecom at NationsBenefits India
8-2020 - 8-2023
Telecom Architect at NationsBenefits India
5-2018 - 8-2020
Technical Support Specialist at Mitel
11-2017 - 5-2018
System Implementation Specialist at Mitel

Education

7-2025 - 1-2027
PGPPro from Indian School of Business
2008 - 2013
BE from Dayananda Sagar College of Engineering, BANGALORE

More Information

Social Presence :

Prographics :

Exp : 12 Location : Hyderabad, Telangana, India Job Level : Mid-senior Designation : Director Business Applications at NationsBenefits India
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Insights For Selling To Darshan C

During A Call Or A Meeting

DO's

  • Refer to testimonials from well-known industry leaders
  • Speak about competitive differentiation that your product offers
  • Hold your ground without indulging in one-upmanship

DONT's

  • Don’t focus on process and rules, give the impression of being a ‘gets it done’ person
  • Don’t take too much time in sending them information if they ask for any
  • Don't try too hard to forge relationships with them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Darshan C is

  • Conviction around the impact matters the most to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Darshan C

  • If they are not convinced, they will say no without any hesitation.

Insights For Deal Planning

    How fast (or slow) will Darshan C move?

  • They can reach decisions fairly quickly if they are convinced.
  • Can Darshan C take some risk or not?

  • They don’t mind risks but can be quite binary about them.

You And Darshan C

Personality Compatibility


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