Darshan C Baikadi in

Darshan C Baikadi

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Director Business Applications at NationsBenefits India
📍 Hyderabad, Telangana, India

Darshan C Baikadi is the Director of Business Applications at NationsBenefits India, specializing in telecom and contact center solutions. He focuses on leveraging AI and digital transformation to enhance customer experience and is currently a PGPPro candidate at the Indian School of Business.

Described by colleagues as dedicated, proactive, and an out-of-the-box thinker, Darshan is passionate about technology and continuous learning. He actively seeks knowledge through new certifications and conferences on emerging AI technologies to stay at the forefront of the industry.

He balances a director-level role with his pursuit of a Master of Business Administration from a top-tier business school.

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Experience
12 Years
Current Role
Director Business Applications
Job Level
Mid-senior
Location
Hyderabad, Telangana, India
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Darshan cares about

AI in CX
Drives AI use cases in his role, recently earned a Genesys Cloud AI certification, and is attending a conference on Agentic AI.
Contact Center Strategy
His career is built on expertise in cloud contact centers, particularly Genesys Cloud, focusing on strategy, resilient operations, and seamless CCaaS and UC delivery.
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Career

Work history

4-2025
Director Business Applications
NationsBenefits India
8-2023 - 3-2025
Manager Telecom
NationsBenefits India
8-2020 - 8-2023
Telecom Architect
NationsBenefits India
5-2018 - 8-2020
Technical Support Specialist
Mitel
11-2017 - 5-2018
System Implementation Specialist
Mitel
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
7-2025 - 1-2027
PGPPro
Indian School of Business
2008 - 2013
BE
Dayananda Sagar College of Engineering, BANGALORE
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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