Dave Buchert

Trailblazer
DISC Type : DI

Director, Customer Success at Obsidian Security

Seattle, Washington, United States

Overview

As Director of Customer Success at Obsidian Security, Dave leverages over two decades of experience in cybersecurity and IT. He specializes in managing large enterprise accounts and building C-level relationships to drive long-term success. Colleagues describe him as intelligent, resourceful, and a consummate team leader.

While at Zscaler, he managed a portfolio exceeding $36M in annual contract value and led a product deployment from 0% to over 90% for the largest account in the Americas.

Personality Overview

Values Relationships

Friendly But Fast

Assertive

They do not mind taking risks and can make hard decisions, if necessary.  They respond better to a combination of speed and relationship. If they come to believe in your value proposition, they will be your champion.

Topics They Care About

Secure AI Adoption
He is passionate about helping customers safely adopt GenAI and has recently shared his excitement about securing AI agents in enterprise environments.
Enterprise Customer Success
His career is dedicated to managing and growing large, strategic accounts, focusing on driving adoption, renewals, and acting as a trusted C-level advisor.
Cybersecurity Leadership
He actively recruits senior talent for his team at Obsidian Security and has a background as a team lead and mentor in previous cybersecurity roles.

Media Appearances

Dave has no verified media appearances

Work History

6-2025
Director, Customer Success at Obsidian Security
4-2024 - 6-2025
Principal Customer Success Manager at Obsidian Security
7-2021 - 4-2024
Senior Customer Success Manager at Zscaler
9-2018 - 6-2021
Customer Success Manager at Zscaler
Senior Customer Success Manager at Veritas Technologies Corporation

Education

Bachelor of Science - BS from Ambassador University
Certificaiton from Bellevue College

More Information

Social Presence :

Prographics :

Exp : 7 Location : Seattle, Washington, United States Job Level : Mid-senior Designation : Director, Customer Success at Obsidian Security
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Insights For Selling To Dave

During A Call Or A Meeting

DO's

  • Showcase existing customers and use case-studies to grab their attention
  • Keep your pitch focused on the impact but nurture the relationship too
  • Help them visualize the impact of their decision

DONT's

  • Don’t hesitate from asking them how they truly feel about your product
  • Don't make any commitments that you might not be able to fulfill
  • Don’t force involvement of other stakeholders unless it is critical

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Dave is

  • Relationship and product conviction matter equally, followed by a sense of achievement.
  • Will you ever get a clear answer from Dave

  • If they are not convinced, they will say no albeit in a friendly manner.


Insights For Deal Planning

    How fast (or slow) will Dave move?

  • If you earn their trust and they develop faith in the product, they can make decisions quickly.
  • Can Dave take some risk or not?

  • They can take risks if necessary.

You And Dave

Personality Compatibility


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