David De la Rocha

Questioner
DISC Type : c

Manager IT Operations Support TechOps at JetBlue Airways

New York, New York, United States

Overview

David de la Rocha is the Manager of IT Operations Support for TechOps at JetBlue Airways. With a long tenure at the airline, he has progressed from a hands-on aircraft technician to an IT leader. He holds a Bachelor of Science from Embry-Riddle Aeronautical University and an Airframe & Powerplant license.

Outside of his direct operational duties, David shows an interest in high-level business strategy and management principles, following publications like the Harvard Business Review. He also maintains an interest in the evolution of communication technologies, having previously followed companies like BlackBerry.

He uniquely transitioned his career from an Aircraft Maintenance Technician to an IT Manager entirely within JetBlue.

Personality Overview

Not Easily Convinced

Price-Sensitive

Systematic

While they don't hesitate to ask questions, they are generally risk-averse and tend to be late adopters.  They prefer to fully evaluate every situation. They generally do not appreciate an overfriendly approach and prefer to stay to-the-point.

Topics They Care About

Team Leadership
Leads a team of analysts and developers and recently completed a course on building high-performance teams.
Aviation M&E Systems
Manages support for maintenance and engineering systems and previously led a major migration from legacy to modern platforms.
IT Process Improvement
Previously managed a team dedicated to implementing process improvements across all Technical Operations departments at JetBlue.

Media Appearances

David has no verified media appearances

Work History

9-2017
Manager IT Operations Support TechOps at JetBlue Airways
3-2007 - 9-2017
Manager Process Engineering at JetBlue Airways
10-2004 - 5-2008
Duty Manager Maintenance Control at JetBlue Airways
3-2003 - 10-2004
Maintenance Controller at JetBlue Airways
6-2001 - 3-2003
Aircraft Maintenance Technician / Lead at JetBlue Airways

Education

1990 - 1993
Bachelor of Science (BS) from Embry-Riddle Aeronautical University
Airframe & Powerplant from Riverside School of Aeronautics

More Information

Social Presence :

Prographics :

Exp : 31 Location : New York, New York, United States Job Level : Middle Designation : Manager IT Operations Support TechOps at JetBlue Airways
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Insights For Selling To David

During A Call Or A Meeting

DO's

  • If you have a lower priced product compared to the competition, call out the same
  • Share as much information as possible regarding your product
  • Emphasise more on facts and measurable benefits

DONT's

  • Avoid phrases like ‘do not worry about’, ‘no one compares to’ etc.
  • Don’t try to be too friendly or informal with them
  • Avoid rushing them, be polite and patient

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with David is

  • Ensuring that the product delivers ROI, cost-effective pricing and process compliance are very important for them.
  • Will you ever get a clear answer from David

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will David move?

  • If they have the information that they need, they can move fast at making their decisions.
  • Can David take some risk or not?

  • If they believe that they have analyzed the situation well, they can take a little risk.

You And David

Personality Compatibility


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