David Lemasters

Enthusiast
DISC Type : i

Chief Executive Officer at Virtual Staffing Solutions

Jacksonville, Florida, United States

Overview

David Lemasters is the CEO of Virtual Staffing Solutions, a purpose-driven BPO. With over two decades of global contact center leadership, he has a proven record of driving financial growth and client satisfaction. David holds an MBA from Jacksonville University and a BA from Marietta College.

His leadership is deeply rooted in his faith, operating his company with "Kingdom values" at its core. David is passionate about building a purpose-first culture, believing that serving with love, integrity, and accountability honors both his clients and the God he serves.

Unique fact: His for-profit company is partially owned by a faith-based trust that reinvests a portion of its profits into community projects.

Personality Overview

Story Driven

Amiable & Agreeable

Consensus Focused

They tend to be agreeable by nature, so take their promises with a pinch of salt.
  They prefer to build relationships rather than staying totally transactional. Unlike D or C types, they are convinced more by stories and testimonials.

Topics They Care About

Faith-Driven Leadership
Explicitly leads a "faith-based" BPO, integrating Kingdom values into the company's mission, culture, and business strategy, often referencing scripture in professional posts.
Global BPO Growth
Manages multi-million-dollar portfolios across 10+ countries, with a history of leading teams of over 18, 000 agents and scaling operations in new geographies.
CX Transformation
Focuses on customer experience strategy and operational excellence to deliver measurable value for clients across the technology, healthcare, retail, and finance sectors.

Media Appearances

David has no verified media appearances

Work History

10-2024
Chief Executive Officer at Virtual Staffing Solutions
4-2024
Chief Operating Officer at Virtual Staffing Solutions
1-2022 - 5-2024
Service Delivery Executive: Enterprise Technology / Retail including Gaming/Betting at Concentrix
10-2018 - 12-2021
Service Delivery Executive: Global Technology / Enterprise Technology at Concentrix
1-2015 - 9-2018
Vice President North America Operations / General Manager of Global Technology at Convergys Corporation

Education

Master of Business Administration (MBA) from Jacksonville University
Bachelor of Arts (BA) from Marietta College

More Information

Social Presence :

Prographics :

Exp : 16 Location : Jacksonville, Florida, United States Job Level : Leadership Designation : Chief Executive Officer at Virtual Staffing Solutions
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Insights For Selling To David

During A Call Or A Meeting

DO's

  • Speak from experience about success that the product has seen with other customers
  • Give them the opportunity to lead the conversation where possible
  • Maintain high, positive energy and convey confidence

DONT's

  • Don’t be too formal with them, they trust informality more
  • Don’t push them for a direct ‘no’, take lack of ‘yes’ as ‘no’ after some time
  • Don’t be excessively objective, be like a storyteller with them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with David is

  • Relationship and rapport are valuable for them, but so is proven product value.
  • Will you ever get a clear answer from David

  • They are unlikely to say no directly.

Insights For Deal Planning

    How fast (or slow) will David move?

  • They are not very fast decision makers, even while they continue to stay engaged.
  • Can David take some risk or not?

  • They can take some low-probability risks if needed.

You And David

Personality Compatibility


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