David Locke

Initiator
DISC Type : Di

Chief Executive Officer and Chief Ombudsman at Australian Financial Complaints Authority

Docklands, Victoria, Australia

Overview

David Locke is the inaugural Chief Executive and Chief Ombudsman at the Australian Financial Complaints Authority (AFCA), with deep expertise in regulatory design. He holds a Bachelor of Laws from the University of Melbourne and is described by peers as a tireless leader with "razor sharp strategic insight".

He is a passionate advocate for creating inclusive and supportive work environments. Under his leadership, AFCA has been recognized as an employer of choice and he publicly champions causes like LGBTQIA+ rights, reflecting a commitment to diversity and a positive workplace culture.

Unique fact: David was seconded from the UKs Charity Commission to help design and establish Australias first national charity regulator.

Personality Overview

Confident

Impact-Oriented

Risk-Accepting

They measure a product on its merit but can be influenced by strong testimonials.  They usually prefer to drive the conversation. They don’t mind taking a stand if they believe in something.

Topics They Care About

Financial Dispute Resolution
As the head of AFCA, he leads Australia's primary external dispute resolution body for the financial sector, handling record numbers of consumer complaints.
Charity Regulation
He has unparalleled expertise in this area, having held senior executive roles at the UK Charity Commission and being instrumental in establishing Australia's ACNC.
Inclusive Workplaces
His organization has won multiple awards for inclusion and being a top workplace for fathers, demonstrating a deep commitment to diversity and employee well-being.

Media Appearances

Saturday 9th December 2023 – David Locke, Chief Ombudsman and CEO, Australian Financial Complaints Authority (AFCA). Featured in JOY Media – Saturday Magazine

See Now

Work History

6-2018
Chief Executive Officer and Chief Ombudsman at Australian Financial Complaints Authority
4-2012 - 6-2018
Assistant Commissioner at Australian Charities and Not-for-profits Commission
10-2011 - 4-2012
Chief Adviser at Australian Charities and Not-for-Profits Commission Implementation Taskforce
9-2007 - 9-2011
Executive Director Charity Services at Charity Commission of England and Wales
8-2005 - 9-2007
Head of Charity Services at Charity Commission of England and Wales

Education

2017 - 2017
Mutual Evaluation Assessor Training in Anti-Money Laundering & Combatting the Financing of Terrorism from Asia/Pacific Group on Money Laundering
2015 - 2015
Company Directors Course from Australian Institute of Company Directors

More Information

Social Presence :

Prographics :

Exp : 34 Location : Docklands, Victoria, Australia Job Level : Leadership Designation : Chief Executive Officer and Chief Ombudsman at Australian Financial Complaints Authority
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Insights For Selling To David

During A Call Or A Meeting

DO's

  • Clearly address the competitive aspects
  • Look like someone who is on top of their game
  • Keep your pitch focused on the impact but insert some anecdotes into it

DONT's

  • Don’t be very informal even if they are being so themselves
  • Don’t be too verbose or overly friendly; a little bit, however, is fine
  • Don't be unorganized, be prepared for the pitch

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with David is

  • Belief in the value of the product, relationship and a sense of accomplishment matter the most.
  • Will you ever get a clear answer from David

  • They are not shy of saying no if they do not develop trust in your product.

Insights For Deal Planning

    How fast (or slow) will David move?

  • They can take fast decisions if they develop conviction in the product and find you trustworthy.
  • Can David take some risk or not?

  • They have the capability of taking risky decisions if necessary.

You And David

Personality Compatibility


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