David Locke in

David Locke

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Chief Executive Officer and Chief Ombudsman at Australian Financial Complaints Authority
📍 Docklands, Victoria, Australia

David Locke is the inaugural Chief Executive and Chief Ombudsman at the Australian Financial Complaints Authority (AFCA), with deep expertise in regulatory design. He holds a Bachelor of Laws from the University of Melbourne and is described by peers as a tireless leader with "razor sharp strategic insight".

He is a passionate advocate for creating inclusive and supportive work environments. Under his leadership, AFCA has been recognized as an employer of choice and he publicly champions causes like LGBTQIA+ rights, reflecting a commitment to diversity and a positive workplace culture.

Unique fact: David was seconded from the UKs Charity Commission to help design and establish Australias first national charity regulator.

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Experience
34 Years
Current Role
Chief Executive Officer and Chief Ombudsman
Job Level
Leadership
Location
Docklands, Victoria, Australia
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics David cares about

Financial Dispute Resolution
As the head of AFCA, he leads Australia's primary external dispute resolution body for the financial sector, handling record numbers of consumer complaints.
Charity Regulation
He has unparalleled expertise in this area, having held senior executive roles at the UK Charity Commission and being instrumental in establishing Australia's ACNC.
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Career

Work history

6-2018
Chief Executive Officer and Chief Ombudsman
Australian Financial Complaints Authority
4-2012 - 6-2018
Assistant Commissioner
Australian Charities and Not-for-profits Commission
10-2011 - 4-2012
Chief Adviser
Australian Charities and Not-for-Profits Commission Implementation Taskforce
9-2007 - 9-2011
Executive Director Charity Services
Charity Commission of England and Wales
8-2005 - 9-2007
Head of Charity Services
Charity Commission of England and Wales
In the press

Media appearances

Saturday 9th December 2023 – David Locke, Chief Ombudsman and CEO, Australian Financial Complaints Authority (AFCA). Featured in JOY Media – Saturday Magazine
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Education
2017 - 2017
Mutual Evaluation Assessor Training in Anti-Money Laundering & Combatting the Financing of Terrorism
Asia/Pacific Group on Money Laundering
2015 - 2015
Company Directors Course
Australian Institute of Company Directors
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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