David McCarter Jr

Examiner
DISC Type : cs

Site Reliability Engineer 2 at Microsoft

Wenatchee, Washington, United States

Overview

David McCarter Jr. is a Site Reliability Engineer at Microsoft with nearly two decades of experience, specializing in incident and problem management for M365. He leverages data, automation, and cross-team collaboration to enhance service reliability. Colleagues describe him as dedicated, dependable, and thoughtful.


He engineered the first deployment scorecard at a previous company, providing key insights for future projects.

Personality Overview

Status Quo Seeker

Process Oriented

Unexpressive

They are thorough and always follow a systematic approach.  Being observant comes to them naturally. They are heavily focused on quality and prefer doing things the right way, even if it takes time.

Topics They Care About

Incident Management
Focuses on reducing key metrics like MTTD and MTTR, and was instrumental in organizing efforts to track incidents and realize service improvements at Microsoft.
Data-Driven Reliability
Uses Microsoft Power BI to develop innovative reporting methods and dashboards, significantly improving visibility of key business metrics and service reliability.
Process Automation
Has a history of engineering automation for tasks like incident data consolidation to enhance post-mortem analysis and operational efficiency.

Media Appearances

David McCarter Jr., Site Reliability Engineer 2 at Microsoft – Speaker at SMB TechFest. Featured in SMB TechFest (official website)

See Now

Work History

6-2014
Site Reliability Engineer 2 at Microsoft
7-2007 - 6-2014
Senior Exchange Service Engineer III at Chinasoft International
1-2007 - 7-2007
Systems Engineer III (Contract) at Siemens IT Solutions and Services
5-2006 - 12-2006
System Engineer (Contract) at Paine Electronics
11-2001 - 5-2006
Information Technology Systems Specialist at Aging and Adult Care of Central WA

Education

1998 - 2001
Bachelor's Degree from Central Washington University

More Information

Social Presence :

Prographics :

Exp : 29 Location : Wenatchee, Washington, United States Job Level : Mid-senior Designation : Site Reliability Engineer 2 at Microsoft
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Insights For Selling To David

During A Call Or A Meeting

DO's

  • Expect them to be slow and cautious, encourage them to ask more questions
  • Spend time addressing concerns around risk and change, they will have them even if they don't express them
  • Ask them which other stakeholders would be important for this purchase decision

DONT's

  • Don't push them too hard to make fast decisions, give them time
  • Avoid getting into storytelling mode, especially when they ask specific questions
  • Don't rely on relationship building even if they act pleasantly

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with David is

  • Adoption by others is very important to them, followed by confidence in ROI.
  • Will you ever get a clear answer from David

  • Often, they don't say no, or keep going about it in circles.

Insights For Deal Planning

    How fast (or slow) will David move?

  • They don't like to hasten, so their speed of decision-making may be slow.
  • Can David take some risk or not?

  • They have little willingness to take risks, and prefer making calculated decisions.

You And David

Personality Compatibility


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