David Miles, MBA, FACHE

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DISC Type : cd

Chief Information Officer at Oklahoma Heart Hospital

Oklahoma City, Oklahoma, United States

Overview

David Miles is a transformational CIO at Oklahoma Heart Hospital with over 30 years of healthcare experience. Known as a detail-oriented, servant leader, he specializes in leveraging technology for clinical integration, data-driven insights, and operational efficiency. He holds an MBA/MIS from the University of Missouri-Kansas City and is a Fellow of the American College of Healthcare Executives.

He is a collaborative leader passionate about leveraging technology to enhance patient outcomes and optimize workflows for increased efficiency and profitability.

He recently co-hosted a discussion on Oklahoma Heart Hospitals journey to implementing the Epic electronic health record system.

Personality Overview

Demanding

Judgemental

ROI Conscious

They focus on objectivity in a pitch and pay little attention to bells and whistles.  They can be nudged to make faster decisions by offering what they value. They respond well to confident salespeople.

Topics They Care About

Healthcare IT Strategy
As CIO, he is responsible for strategic planning for all healthcare IT, including infrastructure, security, and clinical systems, and recently led the hospital's move to Epic.
Operational Efficiency
His core competencies include process improvement, cost/efficiency redesign, and creating turnaround plans to increase profitability and enhance patient satisfaction.
Data-Driven Insights
He focuses on using data analytics and business intelligence to unite operations, finance, and technology, creating data-informed solutions to organizational challenges.

Media Appearances

Oklahoma Heart Hospital and Their 11 Month Epic Implementation. Featured in Spreaker (CereCore Podcast)

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Oklahoma Heart Hospital and Their 11‑Month Epic Implementation. Featured in CereCore Podcast

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Exploring the All‑Digital Oklahoma Heart Hospital: A Model for Modern Healthcare. Featured in Yesil Science

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Work History

11-2020
Chief Information Officer at Oklahoma Heart Hospital
1-2014 - 11-2020
Vice President, Operations/Business Partnership at Mercy
1-2006 - 1-2014
Director, Capital Planning & Asset Management at Mercy
9-2001 - 12-2005
Director, Operations at Cerner Corporation

Education

2002 - 2005
MBA/MIS from University of Missouri-Kansas City
1992 - 1996
BA from Drury University

More Information

Social Presence :

Prographics :

Exp : 24 Location : Oklahoma City, Oklahoma, United States Job Level : Leadership Designation : Chief Information Officer at Oklahoma Heart Hospital
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Insights For Selling To David

During A Call Or A Meeting

DO's

  • Be crisp while making the pitch
  • Tell them that you are there to help them create visible impact within their organization
  • Highlight the competitive differentiation of your product

DONT's

  • Avoid repeating yourself or making generalizations
  • Don’t expect them to change their mind quickly if they say no once
  • Refrain from asking too many questions

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with David is

  • Conviction in the product matters to them, followed by proof points and strong testimonials.
  • Will you ever get a clear answer from David

  • They may not be very forthcoming, but they will say no if needed.

Insights For Deal Planning

    How fast (or slow) will David move?

  • They are neither the fastest decision makers nor the slowest.
  • Can David take some risk or not?

  • They can take risks but after weighing up the pros and cons.

You And David

Personality Compatibility


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