David Shin

Enigma
DISC Type : cdi

Director of Customer Support at Coupang

Yongsan District, Seoul, South Korea

Overview

David has no verified overview

Personality Overview

Hard To Convince

Fast Follower

Persuasive & Assertive

They can sound friendly and charming but can quickly change gears to become inquisitive and probing  They are likely to ask many questions and look heavily for supporting proof as well as information. They are generally strong communicators and are not easy to convince.

Topics They Care About

David has no verified topics they care about

Media Appearances

David has no verified media appearances

Work History

3-2021
Director of Customer Support at Coupang
4-2020 - 2-2021
AppleCare Support Market Leader, Korea at Apple
6-2018 - 3-2020
Head of Customer Service and Operations at iVisa
8-2016 - 5-2018
Group Manager, VCS Customer Service, NA at Amazon
7-2014 - 2-2016
Manager, SMB Customer Services at Google

Education

2009 - 2011
MBA from University of Michigan - Stephen M. Ross School of Business
1994 - 2000
Bachelor of Science (B.S.) from University of Michigan

More Information

Social Presence :

Prographics :

Exp : N/A Location : Yongsan District, Seoul, South Korea Job Level : N/A Designation : Director of Customer Support at Coupang
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Insights For Selling To David

During A Call Or A Meeting

DO's

  • Let them lead the discussion, create opportunities for them to speak if they are not very forthcoming
  • Build rapport slwly without rushing, it will come handy to handle hard questions later
  • Leverage 'negging', or the art of asking negative questions like "you must not be convinced yet..."

DONT's

  • Don’t brush off any concerns, take all questions seriously. They are easily deterred
  • Avoid long presentations and just 'high-level' value proposition, dive into the details
  • Avoid making offhand commitments, understand the root of their concerns first

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with David is

  • Proven value, strong objective evidence are important for them, rapport can impact decisions a little.
  • Will you ever get a clear answer from David

  • They are practical and friendly, but can give a clear response with a little prodding

Insights For Deal Planning

    How fast (or slow) will David move?

  • They like to be detailed, so unless they develop strong conviction, they can take their time to arrive at decisions
  • Can David take some risk or not?

  • They evaluate their decisions systematically and do not take risks that often, unless you can get them to develop strong conviction

You And David

Personality Compatibility


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