Dawn Francis

Evaluator
DISC Type : sdc

Medical Director - Digital Products, Center for Digital Health at Mayo Clinic

Ponte Vedra Beach, Florida, United States

Overview

Dr. Dawn Francis is a transformational healthcare leader and Medical Director for Digital Products at the Mayo Clinic, specializing in digital health, investment strategy, and payment policy. Educated at Johns Hopkins and the University of Colorado, she has over two decades of experience driving system-level improvements in healthcare delivery.

Beyond her medical career, Dawn nurtures a passion for the arts and humanities, recently completing a Certificate in Art Business from Sotheby’s. She believes curiosity and learning outside ones primary lane are essential and also holds a certificate in Creative Writing from Stanford, reflecting her commitment to diverse intellectual pursuits.

As a physician and healthcare strategist, she has also earned certificates in both Art Business and Creative Writing.

Personality Overview

Hard To Convince

Quality Focused

Fast But Analytical

They have a unique set of diverse traits where they are decisive and methodical but can sometimes be extra cautious and skeptical  They are not very likely to become strong advocates of your product or service They focus on the results, but can still be quite procedural and analytical about how to get there

Topics They Care About

Digital Healthcare
As Medical Director for Digital Products and Investment Strategy at Mayo Clinic, she leads the creation and implementation of new models for digital care delivery.
Healthcare Payment Policy
An expert in reimbursement, she frequently speaks on payment models for new technology and serves on committees for the American Medical Association and CMS.
Gastroenterology Research
A practicing gastroenterologist, she conducts clinical research in esophageal disorders and has changed first-line treatment strategies for conditions like Eosinophilic Esophagitis (EoE).

Media Appearances

Health AI Forum, Part 2: Innovation AI with the Mayo Clinic. Featured in YouTube

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Speakers - AI for Good (ITU) – includes Dawn Francis, Medical Director – Digital Products, Center for Digital Health, Mayo Clinic. Featured in International Telecommunication Union (ITU) – AI for Good Summit

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Work History

11-2025
Medical Director - Digital Products, Center for Digital Health at Mayo Clinic
1-2025 - 10-2025
Chair, Digital Care Outpatient Practice at Mayo Clinic
1-2024
Medical Director, Investment Strategy for the Center for Digital Health at Mayo Clinic
1-2023
Medical Director, Government Programs Strategy at Mayo Clinic
9-2017 - 1-2026
Chair, Outpatient Practice at Mayo Clinic

Education

Masters of Health Sciences from Johns Hopkins Bloomberg School of Public Health
Doctor of Medicine - MD from University of Colorado Anschutz

More Information

Social Presence :

Prographics :

Exp : 26 Location : Ponte Vedra Beach, Florida, United States Job Level : Mid-senior Designation : Medical Director - Digital Products, Center for Digital Health at Mayo Clinic
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Insights For Selling To Dawn

During A Call Or A Meeting

DO's

  • Be prepared for comments or questions that are critical of your product or your claims
  • Help them see both - the ‘big picture’ impact and the ROI of the investment
  • Keep a professional, business-like approach; especially if you tend to get informal quickly

DONT's

  • Don’t focus on relationship, focus purely on the merit of your product
  • Avoid self-deprecating references or general informality, it could decrease their trust in you
  • Don’t nudge them to do something by using the logic that others have done the same

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Dawn is

  • ROI matters the most to them, followed by process and finally proof of results
  • Will you ever get a clear answer from Dawn

  • They might hesitate a little, but will go ahead and say no when necessary (or asked)

Insights For Deal Planning

    How fast (or slow) will Dawn move?

  • They are unlikely to move very fast, especially when it comes to new products or services
  • Can Dawn take some risk or not?

  • They have relatively low risk-appetite and are not very likely to go for something unproven and risky

You And Dawn

Personality Compatibility


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