Dawn Pavel

Inspirer
DISC Type : id

Enterprise Sales Director at Five9

Kilkenny, Minnesota, United States

Overview

Dawn Pavel is an Enterprise Sales Director at Five9, leveraging an extensive background in the customer experience industry from senior sales roles at Salesforce and NICE Ltd. Her study of Psychology & Criminology at the University of Minnesota Duluth gives her a unique perspective on enterprise sales and customer engagement.

Beyond her professional role, Dawn is a supportive parent who actively champions her sons career development. This highlights a personal focus on family and fostering the growth of the next generation.

She has built a deeply specialized career, consistently working with top-tier companies in the contact center and customer experience software industry.

Personality Overview

Generous

Confident & Optimistic

Fast Adopter

They don’t mind taking a stand if they believe in something.  They measure a product on its merit but can be influenced by strong testimonials. They usually prefer to drive the conversation.

Topics They Care About

Intelligent CX Platforms
Actively promotes the evolution of customer experience through intelligent, cloud-based platforms, as seen in her posts about Five9's offerings and events like Customer Contact Week.
AI in Customer Contact
Frequently shares content on the application of generative AI and automation to enhance digital transformation and operational efficiency within contact centers.
Strategic Partnerships
Highlights the importance of technology alliances, such as with ServiceNow, to deliver streamlined processes and more powerful solutions for customers.

Media Appearances

Dawn has no verified media appearances

Work History

8-2023
Enterprise Sales Director at Five9
10-2020 - 11-2022
Sr. Account Executive, National Enterprise - Service Cloud at Salesforce
5-2018 - 7-2020
Solution Sales Executive at NICE Ltd
3-2016 - 5-2018
Major Account Manager at NICE Ltd
1-2013 - 3-2016
Cloud Channel Account Manager at Calabrio, Inc

Education

1987 - 1990
Psychology & Criminology from University of Minnesota Duluth

More Information

Social Presence :

Prographics :

Exp : 15 Location : Kilkenny, Minnesota, United States Job Level : Mid-senior Designation : Enterprise Sales Director at Five9
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Insights For Selling To Dawn

During A Call Or A Meeting

DO's

  • Acknowledge their status and position during the conversation
  • Look like someone who is on top of their game
  • Get them to a point where they are ready to bat for your product internally

DONT's

  • Don’t be very informal even if they are being so themselves
  • Don’t be too verbose or overly friendly; a little bit, however, is fine
  • Avoid focusing only on the product or its ROI, keep building trust subtly

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Dawn is

  • Product value plays a big role, followed by relationship and a sense of achievement.
  • Will you ever get a clear answer from Dawn

  • If they do not firmly believe in you, they will refuse without hesitation.

Insights For Deal Planning

    How fast (or slow) will Dawn move?

  • If they develop confidence in your product and you, then they can make fast decisions.
  • Can Dawn take some risk or not?

  • If necessary, they have the ability to take risky decisions.

You And Dawn

Personality Compatibility


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