Debra Van Holst

Inspirer
DISC Type : id

Global Head of Customer Experience - NOVA Chemicals at NOVA Chemicals

Coraopolis, Pennsylvania, United States

Overview

Debra van Holst is the Global Head of Customer Experience at NOVA Chemicals, leveraging extensive experience in engineering, logistics, business management, and strategic planning. A graduate of Western University, she has a long and varied career within the company, consistently driving business results and strategy.

She is passionate about helping both customers and employees succeed by fostering a collaborative environment where people feel valued. Debra believes customer experience is a "team sport" and is energized by understanding others goals to craft innovative solutions and break down barriers to success.

Debra has built her entire career progressing through numerous diverse leadership roles all within NOVA Chemicals.

Personality Overview

Confident & Optimistic

Achievment Oriented

Decisive

They respond well to objective pitches but also attach some value to relationships.  They usually prefer to drive the conversation. They measure a product on its merit but can be influenced by strong testimonials.

Topics They Care About

Customer Experience
Her current role and stated passion is to help customers succeed by crafting tailored solutions and fostering a collaborative, team-oriented approach to service.
Team Empowerment
Driven by a commitment to help employees thrive, she focuses on creating a collaborative environment where everyone feels valued and can make a positive impact.
Global Logistics
Previously directed global logistics for NOVA Chemicals, managing a cost portfolio of over $250 million and leading a team of 30 full-time employees.

Media Appearances

Leadership Changes At Nova Chemicals. Featured in Canadian Plastics

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NOVA Chemicals leadership changes to elevate customer experience. Featured in Indian Chemical News

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Collaborative Leadership is Key to Customer Service Excellence. Featured in NOVA Chemicals Blog

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Work History

11-2023
Global Head of Customer Experience - NOVA Chemicals at NOVA Chemicals
9-2020 - 11-2023
Director of Global Logistics and Customer Experience at NOVA Chemicals
1-2014 - 5-2022
Director of Global Logistics at NOVA Chemicals
1-2011 - 12-2013
Director of Business Operations at NOVA Chemicals
1-2009 - 12-2011
Global Business Director – Advanced SCLAIRTECH Polyethylene at NOVA Chemicals

Education

1984 - 1988
Bachelor’s Degree from Western University

More Information

Social Presence :

Prographics :

Exp : 21 Location : Coraopolis, Pennsylvania, United States Job Level : Mid-senior Designation : Global Head of Customer Experience - NOVA Chemicals at NOVA Chemicals
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Insights For Selling To Debra

During A Call Or A Meeting

DO's

  • Look like someone who is on top of their game
  • Refer to testimonials from well known people to highlight the value of your product
  • Focus on the big picture and the strategic value of your product

DONT's

  • Don’t keep repeating the same information, it could make them impatient
  • Don't be unorganized, be prepared for the pitch
  • Don’t be too verbose or overly friendly; a little bit, however, is fine

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Debra is

  • Confidence in the product’s value is critical, followed by relationship and a sense of achievement.
  • Will you ever get a clear answer from Debra

  • They will not hesitate to say no if they do not develop conviction.

Insights For Deal Planning

    How fast (or slow) will Debra move?

  • They can take fast decisions if they develop conviction in the product and find you trustworthy.
  • Can Debra take some risk or not?

  • They have the capability of taking risky decisions if necessary.

You And Debra

Personality Compatibility


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