Debra van Holst is the Global Head of Customer Experience at NOVA Chemicals, leveraging extensive experience in engineering, logistics, business management, and strategic planning. A graduate of Western University, she has a long and varied career within the company, consistently driving business results and strategy.
She is passionate about helping both customers and employees succeed by fostering a collaborative environment where people feel valued. Debra believes customer experience is a "team sport" and is energized by understanding others goals to craft innovative solutions and break down barriers to success.
Debra has built her entire career progressing through numerous diverse leadership roles all within NOVA Chemicals.
Read the full overview →They respond well to objective pitches but also attach some value to relationships. They usually prefer to drive the conversation. They measure a product on its merit but can be influenced by strong testimonials.
Influence (I) reflects the degree to which a person prefers to work by influencing or persuading others. Those scoring high tend to be people oriented, motivated by social recognition and building relationships.
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