Deep Tayal

Activist
DISC Type : Cd

Senior Vice President Customer Service at KNAPP North America

Atlanta Metropolitan Area, United States

Overview

Deep Tayal is the Senior Vice President of Customer Service at KNAPP North America, specializing in transforming post-sales organizations into revenue-driving engines within the industrial automation sector. A graduate of Rochester Institute of Technology and Cornell University, he is described by colleagues as an exceptional, high-performing talent and a strong, supportive leader.

His academic background reveals a strong interest in intelligent systems and control theory. He has co-authored publications on complex topics like using support vector machines for stock market prediction and applying fuzzy logic controllers to mechanical engineering problems, showcasing a deep-rooted passion for data-driven analysis and AI.

Unique fact: He has published research on applying AI models, specifically particle swarm optimization, to predict trends in the stock market.

Personality Overview

Perfectionist

Observative

Value Conscious

They care equally about the product and its potential impact.  They don’t always try to control the conversation but neither do they like yielding it fully. They respond well to confident salespeople.

Topics They Care About

Service-Led Growth
His role focuses on transforming customer service into a proactive, data-driven, and profitable lifecycle-focused model for large-scale automation systems.
Industrial Automation
He is a senior executive in the material handling and automation industry and is scheduled to speak on navigating the automation journey at MODEX 2026.
Scaling Operations
His career highlights a consistent focus on scaling customer service and engineering organizations during periods of significant growth and transformation.

Media Appearances

KNAPP North America Establishes Executive-Led Customer Service Model for Large-Scale Automation. Featured in Business Wire

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Supply Chain Short Takes: Deep Tayal of KNAPP North America discusses the advantages of proactive customer service. Featured in DC Velocity

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Executive Change: KNAPP North America Appoints Deep Tayal as Senior Vice President of Customer Service. Featured in Intelligence360.news

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Work History

11-2025
Senior Vice President Customer Service at KNAPP North America
11-2024 - 11-2025
Vice President Customer Service at KNAPP North America
7-2023 - 11-2024
Vice President, Project Engineering at Körber Supply Chain
8-2021 - 7-2023
Controls Engineering Manager North America at Körber Supply Chain
5-2020 - 7-2021
Sr. Engineering Supervisor at Intelligrated

Education

2013 - 2014
Graduate from Rochester Institute of Technology
2023 - 2033
Business Strategy Program from Cornell University

More Information

Social Presence :

Prographics :

Exp : 11 Location : Atlanta Metropolitan Area, United States Job Level : Leadership Designation : Senior Vice President Customer Service at KNAPP North America
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Insights For Selling To Deep

During A Call Or A Meeting

DO's

  • Tell them that you are there to help them create visible impact within their organization
  • Stress on the business value that your product offers
  • Refer to testimonials from others in similar positions

DONT's

  • Avoid long winding pitches, stay objective
  • Don't try too hard to get friendly, let it happen with time
  • Do not give up if they are not convinced, try again with a different approach

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Deep is

  • Conviction in the product matters to them, followed by proof points and strong testimonials.
  • Will you ever get a clear answer from Deep

  • They may not be very forthcoming, but they will say no if needed.

Insights For Deal Planning

    How fast (or slow) will Deep move?

  • They are neither the fastest decision makers nor the slowest.
  • Can Deep take some risk or not?

  • They can take risks but after weighing up the pros and cons.

You And Deep

Personality Compatibility


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