Deena AlJowder in

Deena AlJowder

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CUSTOMER EXPERIENCE & OPERATIONS TRAINING MANAGER at dnata Travel Group
📍 Dubai, Dubai, United Arab Emirates

Deena is a Customer Experience & Operations Training Manager at dnata Travel Group, leveraging extensive experience in business strategy and project management. Her background includes roles in learning and development and flight analysis at Emirates. She holds a B. Sc. in Information Systems from Ajman University.

Outside of her professional focus, Deena shows a keen interest in personal well-being and maintaining a healthy work-life balance. She actively engages in conversations around the importance of prioritizing mental health in daily life.

She has a unique career path that began in banking operations before transitioning into specialized aviation roles like yield management.

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Experience
20 Years
Current Role
CUSTOMER EXPERIENCE & OPERATIONS TRAINING MANAGER
Job Level
Middle
Location
Dubai, Dubai, United Arab Emirates
Personality Overview

How Deena shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Deena cares about

Customer Experience
Her current role focuses on customer experience training, and she has completed certifications in customer service, problem-solving, and troubleshooting.
Employee Development
Holds roles as a Training Manager and a Learning and Development Manager, showing a consistent focus on upskilling teams.
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Career

Work history

4-2021
CUSTOMER EXPERIENCE & OPERATIONS TRAINING MANAGER
dnata Travel Group
1-2008 - 4-2021
Learning and Development Manager
EmQuest - A Division of Emirates
1-2008 - 6-2010
Flight Analysis superintendent at Yield Management
Emirates
7-1997 - 1-2000
Branch Incharge
Emirates NBD
In the press

Media appearances

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Education
2001 - 2006
B. Sc. in Information Systems
Ajman University
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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