Deena AlJowder

Inquirer
DISC Type : cd

CUSTOMER EXPERIENCE & OPERATIONS TRAINING MANAGER at dnata Travel Group

Dubai, Dubai, United Arab Emirates

Overview

Deena is a Customer Experience & Operations Training Manager at dnata Travel Group, leveraging extensive experience in business strategy and project management. Her background includes roles in learning and development and flight analysis at Emirates. She holds a B. Sc. in Information Systems from Ajman University.

Outside of her professional focus, Deena shows a keen interest in personal well-being and maintaining a healthy work-life balance. She actively engages in conversations around the importance of prioritizing mental health in daily life.

She has a unique career path that began in banking operations before transitioning into specialized aviation roles like yield management.

Personality Overview

ROI Conscious

Upfront

Judgemental

They respond well to confident salespeople.  They care equally about the product and its potential impact. They can be nudged to make faster decisions by offering what they value.

Topics They Care About

Customer Experience
Her current role focuses on customer experience training, and she has completed certifications in customer service, problem-solving, and troubleshooting.
Employee Development
Holds roles as a Training Manager and a Learning and Development Manager, showing a consistent focus on upskilling teams.
Work-Life Balance
Initiates discussions on social media about the importance of prioritizing mental health in daily life.

Media Appearances

Deena has no verified media appearances

Work History

4-2021
CUSTOMER EXPERIENCE & OPERATIONS TRAINING MANAGER at dnata Travel Group
1-2008 - 4-2021
Learning and Development Manager at EmQuest - A Division of Emirates
1-2008 - 6-2010
Flight Analysis superintendent at Yield Management at Emirates
7-1997 - 1-2000
Branch Incharge at Emirates NBD

Education

2001 - 2006
B. Sc. in Information Systems from Ajman University

More Information

Social Presence :

Prographics :

Exp : 20 Location : Dubai, Dubai, United Arab Emirates Job Level : Middle Designation : CUSTOMER EXPERIENCE & OPERATIONS TRAINING MANAGER at dnata Travel Group
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Insights For Selling To Deena

During A Call Or A Meeting

DO's

  • Make sure that you you respond to any queries from them quickly
  • Be crisp while making the pitch
  • Highlight the competitive differentiation of your product

DONT's

  • Don’t expect them to change their mind quickly if they say no once
  • Avoid repeating yourself or making generalizations
  • Don’t try to be an alpha salesperson, give them equal space

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Deena is

  • Belief in the product plays an important role, followed by objective proof and testimonials.
  • Will you ever get a clear answer from Deena

  • They may hesitate slightly, but if they are not convinced, they will say no.

Insights For Deal Planning

    How fast (or slow) will Deena move?

  • They are neither the fastest decision makers nor the slowest.
  • Can Deena take some risk or not?

  • They can take risks only after they have analyzed the advantages and disadvantages.

You And Deena

Personality Compatibility


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