DeLaine McCleary, MS

Doer
DISC Type : ds

Director, Customer Experience at AARP

Washington DC-Baltimore Area, United States

Overview

DeLaine has no verified overview

Personality Overview

Deliberate Doer

Fast-paced

Long-term Focused

They might take some time to make their mind up but once they do, they don't change it easily.  They exhibit a rare combination of being result-oriented but patient at the same time. They are very professional in their approach and can weigh multiple perspectives together.

Topics They Care About

DeLaine has no verified topics they care about

Media Appearances

DeLaine has no verified media appearances

Work History

10-2023
Director, Customer Experience at AARP
1-2016
Customer Experience Expert at AARP
1-2016
Strategy, Research & Insights Lead at AARP
4-2015 - 1-2016
Director, Consumer and Business Insights at McDonald's Corporation
10-2010 - 1-2015
Strategic Marketing & Research at Stanley Black & Decker , Inc.

Education

1999 - 2001
Master of Science (M.S.) from University of Maryland
1983 - 1987
B.S. Business Administration from Indiana University of Pennsylvania

More Information

Social Presence :

Prographics :

Exp : 25 Location : Washington DC-Baltimore Area, United States Job Level : Mid-senior Designation : Director, Customer Experience at AARP
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Insights For Selling To DeLaine

During A Call Or A Meeting

DO's

  • Stick to your standard pitch and qualifying script, don't try to wing it
  • Let them know of potential risks but suggest mitigation methods alongside
  • Come across as a trustworthy professional and be respectful, they usually know their game

DONT's

  • Don't take their patience for granted, avoid long-winding sermons
  • Don't focus too much on mutual contacts or bother about other stakeholders, focus on them
  • Don't get into pricing discussions early on, steer conversation towards proven results

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with DeLaine is

  • Strong proof of impact and their conviction will matter the most, but they wouldn't want to act unilaterally either
  • Will you ever get a clear answer from DeLaine

  • They will say no if they are not convinced but you will have to prompt them.

Insights For Deal Planning

    How fast (or slow) will DeLaine move?

  • They will want to understand things well but can move fast once they have a clear picture.
  • Can DeLaine take some risk or not?

  • They have good risk tolerance but are likely to think it through once or twice.

You And DeLaine

Personality Compatibility


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