Denis Tadeu da Silva

Observer
DISC Type : ic

Gerente Executivo | Head Customer Care at Flytour

São Paulo, São Paulo, Brazil

Overview

Denis is a travel industry professional with over 20 years of experience, currently the Executive Manager and Head of Customer Care at Flytour. His career has progressed from operational execution to strategic management, focusing on operational efficiency and revenue generation. He holds a Bachelors in Administration.

He is passionate about the business travel sector, recently flying with Air Canada to experience their services firsthand. He highlighted the comfort and modernity of the airline as a strong option for travelers to Canada and the US.

He believes that successful delivery is the result of collective work by incredible professionals.

Personality Overview

Value Driven

Assertive

Example Seeker

They are generally strong communicators and are not easy to convince.  They can sound friendly and charming but can quickly change gears to become inquisitive and probing. They often ask many questions and rely heavily on information and documentation.

Topics They Care About

Customer Experience
As the Head of Customer Care, he focuses on transforming client care into daily rituals and leads teams dedicated to enhancing the customer journey.
Team Recognition
He publicly celebrates his team's achievements and believes in recognizing the highly qualified consultants who are crucial to the business's success.
Operational Efficiency
A core focus of his career has been leading strategies centered on improving operational efficiency and generating new revenue streams for the business.

Media Appearances

Denis has no verified media appearances

Work History

11-2025
Gerente Executivo | Head Customer Care at Flytour
1-2025 - 11-2025
Gerente de Projetos, Planejamento e Qualidade at Flytour
6-2024 - 1-2025
Gerente de projetos at Flytour
5-2023 - 6-2024
Coordenador de projetos sênior at Flytour
1-2022 - 4-2023
Executivo de relacionamentos at Flytour

Education

2005 - 2008
Bacharelado em Administração from Fundação Escola de Comércio Álvares Penteado

More Information

Social Presence :

Prographics :

Exp : 23 Location : São Paulo, São Paulo, Brazil Job Level : N/A Designation : Gerente Executivo | Head Customer Care at Flytour
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Insights For Selling To Denis

During A Call Or A Meeting

DO's

  • Help them understand the risk aspect fully while inspiring confidence
  • Focus on immediate action-items rather than the larger goals
  • Help them realize that there is no personal risk in making this decision

DONT's

  • Avoid making offhand commitments
  • Don’t try to rush them into a decision, provide all necessary information first
  • Don’t rely excessively on your relationship with them to win the deal

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Denis is

  • Clear proof of product value matters to them, followed by others' testimonials and rapport.
  • Will you ever get a clear answer from Denis

  • They are practical yet friendly, don’t expect a clear no very often.

Insights For Deal Planning

    How fast (or slow) will Denis move?

  • They like to analyze well and can take their time to reach any decisions.
  • Can Denis take some risk or not?

  • They systematically evaluate all decisions and are unlikely to take many risks.

You And Denis

Personality Compatibility


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