Denis Tadeu da Silva in

Denis Tadeu da Silva

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Gerente Executivo | Head Customer Care at Flytour
📍 São Paulo, São Paulo, Brazil

Denis is a travel industry professional with over 20 years of experience, currently the Executive Manager and Head of Customer Care at Flytour. His career has progressed from operational execution to strategic management, focusing on operational efficiency and revenue generation. He holds a Bachelors in Administration.

He is passionate about the business travel sector, recently flying with Air Canada to experience their services firsthand. He highlighted the comfort and modernity of the airline as a strong option for travelers to Canada and the US.

He believes that successful delivery is the result of collective work by incredible professionals.

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Experience
23 Years
Current Role
Gerente Executivo | Head Customer Care
Location
São Paulo, São Paulo, Brazil
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Denis cares about

Customer Experience
As the Head of Customer Care, he focuses on transforming client care into daily rituals and leads teams dedicated to enhancing the customer journey.
Team Recognition
He publicly celebrates his team's achievements and believes in recognizing the highly qualified consultants who are crucial to the business's success.
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Career

Work history

11-2025
Gerente Executivo | Head Customer Care
Flytour
1-2025 - 11-2025
Gerente de Projetos, Planejamento e Qualidade
Flytour
6-2024 - 1-2025
Gerente de projetos
Flytour
5-2023 - 6-2024
Coordenador de projetos sênior
Flytour
1-2022 - 4-2023
Executivo de relacionamentos
Flytour
In the press

Media appearances

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Education
2005 - 2008
Bacharelado em Administração
Fundação Escola de Comércio Álvares Penteado
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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