Paulo Paza Jr.

Questioner
DISC Type : c

Client Relationship Manager | Gerente Relacionamento Cliente at BeFly

São Paulo, São Paulo, Brazil

Overview

Paulo Paza Jr. is an experienced Client Relationship Manager at BeFly with a 20-year background in data analysis, process improvement, and sales. He specializes in leveraging data and KPIs to enhance performance and holds a degree in Service Management from FECAP.

Outside of work, he is the creator of "Blog do Paz, " where he writes honest, spoiler-free reviews of films and series. He identifies his personality type as INFJ-A (Assertive Advocate), valuing ethics, organization, and loyalty in his approach to work and life.

As part of a company initiative, he was recently featured as a character in the iconic Brazilian comic strip, "Turma da Mônica".

Personality Overview

Price-Sensitive

Cautious & Analytical

Systematic

They generally do not appreciate an overfriendly approach and prefer to stay to-the-point.  They prefer to analyze every situation thoroughly.
 While they don't hesitate to ask questions, they are generally risk-averse and tend to be late adopters.

Topics They Care About

Client Experience
In his current role, he focuses on managing the entire client journey and uses data analytics to improve customer experience and define purchasing profiles.
Data-Driven Improvement
Passionate about using data analysis, Power BI, and KPIs to improve the performance of both processes and people.
Film and Series
Runs his personal blog, "Blog do Paz, " dedicated to providing honest opinions and critiques of movies and television shows without spoilers.

Media Appearances

Paulo has no verified media appearances

Work History

8-2023
Client Relationship Manager | Gerente Relacionamento Cliente at BeFly
8-2021
Opinador com domínio próprio! :-) at Blog do Paza
8-2021 - 8-2023
Procurement - Sourcing at HRS Group
10-2018 - 4-2021
FORNECEDORES, PRECIFICAÇÃO E VEÍCULOS at Five Transportes
6-2017 - 10-2018
Gestão de Faturamento Clientes | Eventos at Tour House Viagens e Turismo Ltda

Education

2005 - 2007
Gestão de Serviços from FECAP - Fundação Escola de Comércio Álvares Penteado.
1990 - 1994
Técnico em Edificações from E.T.E. Carlos de Campos

More Information

Social Presence :

Prographics :

Exp : 8 Location : São Paulo, São Paulo, Brazil Job Level : Middle Designation : Client Relationship Manager | Gerente Relacionamento Cliente at BeFly
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Insights For Selling To Paulo

During A Call Or A Meeting

DO's

  • Emphasize on objective proof of ROI, help them do a thorough evaluation
  • Tell them that you will come back if you don’t have a good answer for a question
  • Emphasise more on facts and measurable benefits

DONT's

  • Don’t try to be too friendly or informal with them
  • Don’t overhype the product/pitch, keep it measured
  • Avoid rushing them, be polite and patient

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Paulo is

  • Ensuring that the product delivers ROI, cost-effective pricing and process compliance are very important for them.
  • Will you ever get a clear answer from Paulo

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Paulo move?

  • If they have the information that they need, they can move fast at making their decisions.
  • Can Paulo take some risk or not?

  • They can take risk if they are convinced that they have analyzed the circumstances well.


You And Paulo

Personality Compatibility


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